Vanessa Li
Mosman,NSW
Overview
5
5
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Explore and Develop
Roseville
01.2024 - Current
- Provide a safe and stimulating learning environment for young children.
- Develop age-appropriate activities to encourage physical, social and intellectual development of children.
- Observe and monitor the behaviour of children in order to ensure safety and provide positive guidance.
- Implement appropriate strategies to manage challenging behaviours.
- Ensure compliance with relevant regulations such as health and safety standards.
- Promote effective communication between staff members by participating actively in team meetings.
Aged Care Support Worker
Regal Health
06.2023 - Current
- Build strong relationships with clients to deliver emotional support and companionship.
- Engaging patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisting clients with daily living needs to maintain self-care and general hygiene.
- Provide domestic assistance, run errands, manage laundry, and complete weekly grocery shopping.
- Provide safe mobility support to help patients move around personal and public spaces.
Reception Administrator
TalkSpace Psychology
Neutral Bay
02.2023 - 12.2023
- Autonomous management of the front reception desk
- Managing incoming referrals and telephone calls
- Appointment scheduling for practitioners
- Account payables and receivables, including debt collection processes
- Typing duties including letter correspondence and reports
- Communication with clients, practitioners and external agencies
- Adhering to confidentiality processes
- Additional administrative tasks as required in particular marketing and social media activities
Telephone Crisis Supporter
Lifeline
05.2021 - 07.2022
- Utilised active listening skills to connect and build trust and rapport with callers
- Assessed needs and safely managing any immediate threat to life or safety to the help seeker
- Supported help seekers using a strength based approach by reaffirming strengths, supports and coping strategies
- Provided relevant external services to callers to offer long term solutions to help seekers
- Completed appropriate records and databases
- Completed reflective practices and debriefing activities to ensure self care
- Participated in group supervision and workshops to continuously advance and improve my skills to provide quality crisis support
Student Mentor
Raise Foundation
03.2022 - 10.2022
- Successfully developed action plans by evaluating students learning styles, deficiencies and goals
- Counselled students individually to help promote personal and educational motivation.
- Build strong rapport and trust with student through positive reinforcement
- Collaborated with other student mentors to discuss and enhance leadership/ mentoring skills
- Ensure safety of students through mandatory reporting to necessary personnel when necessary
Waitress
The Tearoom QVB
12.2019 - 02.2023
- Warmly greeted and escorted guests to their assigned tables
- Present menu items and specific recommendations as per customers request
- Maintained an organised, clean environment in line with work health safety regulations for customers
- Coordinated with other waitstaff, kitchen staff and managers to ensure satisfactory service for customers
- Coordinated with team to maintain a safe environment by regulating alcohol consumption in accordance to RSA
Education
Bachelor of Psychology -
Macquarie University
Sydney, NSW01-2023
Mosman High School
Mosman, NSWSkills
- Verbal Communication
- Active Listening
- Customer Service
- Teamwork and Collaboration
- Critical Thinking
- Leadership skills
- Health and Safety Management
- Organisational skills
Certification
- Cert III in Early Childcare Education and Care
- Statement of Attainment - Crisis Support Skill
- Epilepsy Smart Australia - Understanding and Managing Epilepsy
- NDIS check
- WWCC
- RSA
- Hospitality III Certificate
Timeline
Early Childhood Educator
Explore and Develop
01.2024 - Current
Aged Care Support Worker
Regal Health
06.2023 - Current
Reception Administrator
TalkSpace Psychology
02.2023 - 12.2023
Student Mentor
Raise Foundation
03.2022 - 10.2022
Telephone Crisis Supporter
Lifeline
05.2021 - 07.2022
Waitress
The Tearoom QVB
12.2019 - 02.2023
Bachelor of Psychology -
Macquarie University
Mosman High School