Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Li

Mosman,NSW

Overview

5
5
years of professional experience
1
1
Certification

Work History

Early Childhood Educator

Explore and Develop
Roseville
01.2024 - Current
  • Provide a safe and stimulating learning environment for young children.
  • Develop age-appropriate activities to encourage physical, social and intellectual development of children.
  • Observe and monitor the behaviour of children in order to ensure safety and provide positive guidance.
  • Implement appropriate strategies to manage challenging behaviours.
  • Ensure compliance with relevant regulations such as health and safety standards.
  • Promote effective communication between staff members by participating actively in team meetings.

Aged Care Support Worker

Regal Health
06.2023 - Current
  • Build strong relationships with clients to deliver emotional support and companionship.
  • Engaging patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisting clients with daily living needs to maintain self-care and general hygiene.
  • Provide domestic assistance, run errands, manage laundry, and complete weekly grocery shopping.
  • Provide safe mobility support to help patients move around personal and public spaces.

Reception Administrator

TalkSpace Psychology
Neutral Bay
02.2023 - 12.2023
  • Autonomous management of the front reception desk
  • Managing incoming referrals and telephone calls
  • Appointment scheduling for practitioners
  • Account payables and receivables, including debt collection processes
  • Typing duties including letter correspondence and reports
  • Communication with clients, practitioners and external agencies
  • Adhering to confidentiality processes
  • Additional administrative tasks as required in particular marketing and social media activities

Telephone Crisis Supporter

Lifeline
05.2021 - 07.2022
  • Utilised active listening skills to connect and build trust and rapport with callers
  • Assessed needs and safely managing any immediate threat to life or safety to the help seeker
  • Supported help seekers using a strength based approach by reaffirming strengths, supports and coping strategies
  • Provided relevant external services to callers to offer long term solutions to help seekers
  • Completed appropriate records and databases
  • Completed reflective practices and debriefing activities to ensure self care
  • Participated in group supervision and workshops to continuously advance and improve my skills to provide quality crisis support

Student Mentor

Raise Foundation
03.2022 - 10.2022
  • Successfully developed action plans by evaluating students learning styles, deficiencies and goals
  • Counselled students individually to help promote personal and educational motivation.
  • Build strong rapport and trust with student through positive reinforcement
  • Collaborated with other student mentors to discuss and enhance leadership/ mentoring skills
  • Ensure safety of students through mandatory reporting to necessary personnel when necessary

Waitress

The Tearoom QVB
12.2019 - 02.2023
  • Warmly greeted and escorted guests to their assigned tables
  • Present menu items and specific recommendations as per customers request
  • Maintained an organised, clean environment in line with work health safety regulations for customers
  • Coordinated with other waitstaff, kitchen staff and managers to ensure satisfactory service for customers
  • Coordinated with team to maintain a safe environment by regulating alcohol consumption in accordance to RSA

Education

Bachelor of Psychology -

Macquarie University
Sydney, NSW
01-2023

Mosman High School
Mosman, NSW

Skills

  • Verbal Communication
  • Active Listening
  • Customer Service
  • Teamwork and Collaboration
  • Critical Thinking
  • Leadership skills
  • Health and Safety Management
  • Organisational skills

Certification

  • Cert III in Early Childcare Education and Care
  • Statement of Attainment - Crisis Support Skill
  • Epilepsy Smart Australia - Understanding and Managing Epilepsy
  • NDIS check
  • WWCC
  • RSA
  • Hospitality III Certificate

Timeline

Early Childhood Educator

Explore and Develop
01.2024 - Current

Aged Care Support Worker

Regal Health
06.2023 - Current

Reception Administrator

TalkSpace Psychology
02.2023 - 12.2023

Student Mentor

Raise Foundation
03.2022 - 10.2022

Telephone Crisis Supporter

Lifeline
05.2021 - 07.2022

Waitress

The Tearoom QVB
12.2019 - 02.2023

Bachelor of Psychology -

Macquarie University

Mosman High School

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Vanessa Li