Vanessa Liu
Mascot
Summary
- Mandarin, Cantonese and English speaker and overseas work experience with a strong background knowledge of Hong Kong, Macao and Chinese Mainland culture and market.
- As an ESTJ, I am highly responsible, organized, detail and result driven person. My strengths enable me to leverage integrated supply chain leadership, communication and execution skills to ensure tasks are completed efficiently to make projects successful.
- Understand stakeholders collaborations and teamwork contributions. Friendly, positive attitude always open for advanced methods to optimize workflow and enhance overall performance to achieve company goals.
Overview
10
10
years of professional experience
Work History
Customers Services Supervisor, Supply Chain
SJM Resorts S.A., - Grand Lisboa Palace
03.2021 - 07.2023
- Pre-Opening Project: classified job descriptions and allocated tasks owner, trained a high-performing team within 2 months by streamlining workflows, resulting in a 30% improvement in operational efficiency.
- Inventory control: analyzed demand, monitored inventory levels, placed replenishment orders via SAP via JIT, reducing stockouts by 20% for cost effective. Created a Master List for asset tracking improving inventory accuracy by 25%.
- Vendor & Delivery Management: Developed a daily delivery forecast report for PO monitoring, optimizing vendor delivery schedules and reducing loading dock congestion by 20%.
- Process Optimization: Participated in Kaizen workshops to redesign delivery routes, collaborating with key stakeholders, reduced delivery waste by 25%, enhancing end-user satisfactions.
- Compliance & Safety: Successfully obtained HACCP certification and ensured compliance through yearly audits, maintaining 100% adherence to food safety standards.
- Team Development: Conducted frontline job coaching for new staff, improving workplace safety and operational efficiency.
- Cross-functional Collaboration: including goods receiving and rejecting, import licenses and health certificates inspection, managed vendor relations, ensuring timely resolutions to customer complaints.
- Roster Planning: Managed department rosters for 40 staff, including paid/no-paid leaves computing, training schedules to ensure daily manpower sufficiency, supervised officers in Time Manager and Virtual Roster systems
Event Coordinator Catering - Internship
Four Seasons Hotel
09.2020 - 12.2020
- Event Preparation: Planned and prepared for weddings and conferences, including floor plan design, table and cutlery setup, and vendor coordination for material deliveries, ensuring seamless execution and 100% client satisfaction.
- Client Communication: Acted as the primary coordinator between banquet teams and clients, addressing specific requirements and resolving issues to exceed expectations.
- Booking Management: Managed event bookings for weddings, conferences, and other functions, providing detailed information on venue options, pricing, and promotions. Assisted the manager in conducting on-site visits for potential clients.
Strategy Researcher - Internship
Zhuhai Da Hengqin Public Facility Management Co, L
07.2020 - 08.2020
- Data Collection: Collected insightful information on AI-driven city infrastructure projects, including AI street lamps, smart parking systems, and Sponge City initiatives, to support strategic decision-making. Assisted and participated strategic meeting for urban planning.
HR Recruitment Assistant Part-time
Galaxy Entertainment Group Limited
01.2019 - 12.2019
- Recruitment & Onboarding: Assisted the hiring managers in organizing job fairs, conducting interviews, and managing contract signings, and new employees onboarding processes.
- Employee Relations: Handled employee inquiries and collected feedback, resolving complaints at the frontline and providing reports to management for resolution.
- Document Management: Organized and maintained employee files, ensuring 100% accuracy and compliance with company policies and legal requirements.
Beauty Advisor Part-time
Lancôme, New Yaohan
03.2017 - 09.2017
- Sales Support: Assisted the Beauty Advisor in achieving daily sales targets for cosmetic products through effective customer engagement and upselling strategies.
- Customer Relationship Management: Built and maintained strong customer relationships through personalized recommendations and promotional activities.
- Warehouse Operations: Managed new arrival items by organizing put-away processes and conducting regular expiry date checks aiming for 100% compliance with inventory quality standards.
Wine Broker
Pudao Wines (Langtons.com.hk)
06.2016 - 02.2017
- Logistics Coordination: Collaborated with logistics and warehouse teams to oversee shipping and receiving operations, ensuring timely and accurate delivery of wine orders.
- Order Fulfillment: Scheduled and managed customer orders, achieving a 95% on-time delivery rate and high customer satisfaction.
- Event Management: Organized and hosted wine events, including tastings, dinners, parties, and exhibitions, to expand the customer base and drive revenue growth.
Beauty Consultant
SASA Cosmetics Limited Co. Ltd.
03.2013 - 03.2016
- Achieved monthly sales targets: by implementing strategic promotions and maintaining strong customer relationships to maximize revenue.
- Inventory Management: Analyzed daily sales reports for hot-selling items to optimize inventory orders, reducing stockouts. Ensured accurate pricing algin with latest promotions.
- Warehouse Operations: Managed goods receiving, spot checks, put-away processes, and expiry date checking, conducted regular stocktakes and handled damaged goods.
- Team Training: Trained and onboarded new staff on sales techniques, daily reporting, morning briefing kits, and warehouse operations, improving team productivity.
Education
Master of Science - Supply Chain Management
Rutgers University
New Jersey, US05-2025
Bachelor of Arts - Chinese English Translation And Interpreting
Macao Polytechnic University
Macao SAR, China05-2020
Skills
- Problem-solving
- Inventory control
- Purchase order processing
- Supply Chain management
- Excel, SAP, WMS, Virtual Roster and other AI related tools
- 7 years customer services and retail experiences
- Forbes five star Luxury Hotel & Casino working experience
- Participated in the Pre-Opening project for a brand new large integrated casino resort， HACCP Auditing, Kaizen Training for operation workflow optimization
ACHIEVEMENTS AND AWARDS
- G.R.E.A.T. Employee Award (01/2022) SJM Holdings Ltd, Grand Lisboa Palace Resort
- On-Job Training Facilitator Certification Programme (06/2022 - 10/2022) SJM Holdings Ltd, Grand Lisboa Palace Resort
- Front-Line Coach Development Programme (06/2022 - 10/2022) SJM Holdings Ltd, Grand Lisboa Palace Resort
- 5S/Standard Work and Lean Concepts and Methods (06/2022 - 10/2022) SJM Holdings Ltd, Grand Lisboa Palace Resort
Timeline
Customers Services Supervisor, Supply Chain
SJM Resorts S.A., - Grand Lisboa Palace
03.2021 - 07.2023
Event Coordinator Catering - Internship
Four Seasons Hotel
09.2020 - 12.2020
Strategy Researcher - Internship
Zhuhai Da Hengqin Public Facility Management Co, L
07.2020 - 08.2020
HR Recruitment Assistant Part-time
Galaxy Entertainment Group Limited
01.2019 - 12.2019
Beauty Advisor Part-time
Lancôme, New Yaohan
03.2017 - 09.2017
Wine Broker
Pudao Wines (Langtons.com.hk)
06.2016 - 02.2017
Beauty Consultant
SASA Cosmetics Limited Co. Ltd.
03.2013 - 03.2016
Master of Science - Supply Chain Management
Rutgers University
Bachelor of Arts - Chinese English Translation And Interpreting
Macao Polytechnic University
Similar Profiles
LEONG KAM HANG (Henry)LEONG KAM HANG (Henry)
AV Assistance Manager at Grand Lisboa PalaceAV Assistance Manager at Grand Lisboa Palace
Maize ChanMaize Chan
Officer at SJM resortsOfficer at SJM resorts
Tiffany Ho, Kit IengTiffany Ho, Kit Ieng
Assistant Manager at Partnership Marketing, SJM ResortsAssistant Manager at Partnership Marketing, SJM Resorts