Vanessa Mckay
Hervey Bay
Summary
Adept at enhancing customer experiences and fostering workplace safety, I excelled in roles at Night Owl Convenience and other establishments. My expertise in POS system operation and strong interpersonal skills led to significant improvements in customer satisfaction and efficiency. Known for reliability and a knack for merchandise display, I consistently contributed to team success and store maintenance.
Experienced with customer service, inventory management, and sales support. Utilizes effective communication skills to enhance team collaboration and customer interactions. Knowledge of retail operations and product merchandising to drive store success.
Overview
5
5
years of professional experience
Work History
Store Team Member
Night Owl Convenience
02.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Organized backroom supplies, improving efficiency in restocking efforts.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Traffic Controller
Shield Traffic Management
03.2022 - 03.2023
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
- Received recognition for consistently maintaining high levels of professionalism while interacting with drivers and pedestrians, promoting positive public relations.
- Provided timely communication to motorists regarding road closures, detours, or other changes in traffic patterns through electronic message boards and signage placement.
Food and Beverage Attendant
Bayswater Bar and Grill
10.2019 - 03.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
Education
No Degree - Grade 10 Completion
Hervey Bay State High
Hervey Bay, QLDSkills
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Cash handling accuracy
- Customer engagement
- Stock replenishment
- Merchandise display
- Loss prevention strategies
- POS system operation
- Customer service
- Attention to detail
- Strong communication and interpersonal skills
- Adaptable and flexible
- Team cooperation
Timeline
Store Team Member
Night Owl Convenience
02.2023 - Current
Traffic Controller
Shield Traffic Management
03.2022 - 03.2023
Food and Beverage Attendant
Bayswater Bar and Grill
10.2019 - 03.2021
No Degree - Grade 10 Completion
Hervey Bay State High
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