Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Morgan

Hampton Park,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sincere Personal Carer offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Caring Personal carer with 9-year background in caring for elderly residents in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff, including day to day care needs and following individual care plans . Established rapport of reliability and creating positive rapport with patients, family and staff.

Overview

26
26
years of professional experience

Work History

Nursing Assistant

REGIS AGED CARE
Cranbourne, VIC
05.2013 - Current
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs

Site Supervisor at Arthur Anderson

Ausdoc On Demand
Melbourne, VIC
07.1996 - 12.2005
  • Customer Service Clerical Duties Administration
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Managed team of 5 employees, overseeing production of individual printing orders.

Receptionist, Customer Service

METIER PERSONNEL AGENCY
Melbourne, VIC
05.1990 - 07.1996
  • Reception Word Processing Data Entry Clerical Duties
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Corresponded with clients through telephone or postal mail
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered

Receptionist Administrator

H. F. DAY Chartered Accountants
Melbourne, VIC
02.1988 - 04.1990
  • Reception Clerical Duties Typing Banking/Petty Cash
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.

Education

Certificate IV Aged Care & Disability -

Careers Australia
Melbourne, VIC
10.2012

VCE -

Parkville Secondary College of An Evening

Skills

  • Mobility Assistance
  • Caregiver Relations
  • Electronic Recordkeeping
  • Bedsore Prevention
  • Activities of Daily Living ADL Support
  • Observation Documentation
  • CPR Certification
  • Willingness to Learn
  • Medication Administration
  • Catheter Care
  • Heavy Lifting

Timeline

Nursing Assistant

REGIS AGED CARE
05.2013 - Current

Site Supervisor at Arthur Anderson

Ausdoc On Demand
07.1996 - 12.2005

Receptionist, Customer Service

METIER PERSONNEL AGENCY
05.1990 - 07.1996

Receptionist Administrator

H. F. DAY Chartered Accountants
02.1988 - 04.1990

Certificate IV Aged Care & Disability -

Careers Australia

VCE -

Parkville Secondary College of An Evening

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Vanessa Morgan