Vanessa Morris
Griffin,Australia
Summary
Proven ability to create calm, safe environments through strong emergency response, de-escalation, and stakeholder engagement skills. Empathetic communicator and organized problem-solver who mentors teams and builds rapport with diverse communities. Seeking a career change.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Assistant Events Manager
Goodwill Projects
07.2021 - 07.2025
- Assisted in planning and executing large-scale community events, including Markets Market, Halloween, Christmas events, and Good Friday events, ensuring smooth operations and high attendee satisfaction
- Managed event traffic flow to ensure safe movement of vendors, staff, and patrons
- Coordinated "bump in" and "bump out" operations for major events including Redcliffe Markets and Brisbane City Markets
- Created and applied operational protocols that streamlined processes and enhanced event execution
- Coordinated with emergency services and key stakeholders during incidents to facilitate effective response and communication
- Built strong working relationships with vendors, staff, market managers, and council representatives
- Contributed to events recognized at the Australian Small Business Event Management Awards
Business Owner (Self-Employed)
Tinker Tykes
03.2019 - 03.2021
- Established and operated an online store specializing in educational toys and resources
- Conducted market research to identify trends, enhancing product offerings
- Managed inventory systems and supplier relationships to ensure optimal stock levels
- Negotiated pricing and supply terms to maximize profitability
- Implemented efficient order processing and fulfillment systems
- Sourced and evaluated new products for quality, demand, and pricing alignment
Lead Generator
AgentMail
10.2018 - 12.2019
- Conducted outbound calls for real estate agents, generating qualified leads
- Scheduled appointments while building rapport with prospective clients to enhance engagement
- Handled objections effectively, maintaining client engagement throughout the sales process
- Designed marketing materials including flyers and promotional content
Sales Manager
TV Direct
04.2017 - 10.2018
- Managed daily store operations, ensuring efficient opening and closing procedures
- Supervised staff performance, established KPIs, and executed improvement plans to enhance team effectiveness
- Delivered product demonstrations and provided high-level customer service
- Managed daily store operations, including opening and closing procedures
- Managed cash handling and sales transactions
- Produced online marketing content, contributing to increased sales engagement
Sales & Ombudsman Complaints Manager
Telstra
10.2014 - 04.2017
- Managed complex customer complaints, liaising with Ombudsman to ensure fair resolution
- Facilitated resolutions through effective negotiation and communication, enhancing customer satisfaction
- Built strong relationships with internal and external stakeholders
- Cultivated strong relationships with internal and external stakeholders to streamline complaint processes
- Maintained compliance with consumer legislation and company policies
- Utilized CRM systems including Salesforce and Siebel
Apprentice Hairdresser
Creative Hair & Beauty
01.2012 - 09.2014
- Provided consultations and client care to enhance customer satisfaction
- Delivered customer service including consultations and client care
- Coordinated client bookings and enquiries via phone, email, and text for streamlined communication
- Fostered client loyalty by providing attentive service and support while ensuring a professional salon environment
Education
Cert IV - Youth Work
Strategix
Strathpine, QLD 10.2025 - 09.2026
Skills
- Event Coordination and Operations
- Event Logistics Management
- Event Budget Management
- Crisis Management Coordination
- Inventory and Supply Chain Management
- CRM software
- Staff supervision
- Stakeholder Relations
- Conflict resolution
- De-escalation techniques
- Health & safety compliance
- Problem solving
Certification
- Certificate II in Security Operations
- First Aid Certification & CPR
- Blue Card (Working with Children Check)
- Drivers License
- Cert IV in Youth Work 2026-09
Timeline
Cert IV - Youth Work
Strategix
10.2025 - 09.2026
Assistant Events Manager
Goodwill Projects
07.2021 - 07.2025
Business Owner (Self-Employed)
Tinker Tykes
03.2019 - 03.2021
Lead Generator
AgentMail
10.2018 - 12.2019
Sales Manager
TV Direct
04.2017 - 10.2018
Sales & Ombudsman Complaints Manager
Telstra
10.2014 - 04.2017
Apprentice Hairdresser
Creative Hair & Beauty
01.2012 - 09.2014