Vanessa Motlop
Karratha,Australia
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organisational goals.
Overview
13
13
years of professional experience
Work History
Administration & Member Manager
Wirranwandi Aboriginal Corporation (WAC)
03.2025 - Current
- Support organization's mission and increase member engagement levels.
- Provided exceptional customer service through timely response to inquiries and proactive problem resolution.
- Enhanced membership retention by executing targeted outreach initiatives and personalized communication strategies.
- Monitored and evaluated member feedback, incorporating valuable insights into the continuous improvement of overall membership experience.
- Supervising administrative team and their operations.
Hiring, training, coaching and managing employees.
Developing, improving and implementing administrative policies.
- Running regular work-in-progress meetings and providing company updates.
- Ensuring the office is fully stocked with equipment and reordering when necessary.
- Planning, coordinating and supporting office meetings and functions.
- Overseeing complex activities, such as reporting, budget management and sensitive document handling.
- Administration Managers need to be highly organised, calm under pressure and have a firm but flexible approach to work.
Business Manager
Serenity Hire
11.2024 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Member Services - Data Entry
IMMS IBN
08.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Planner/Scheduler
RIO TINTO
07.2023 - 08.2024
- Identify and communicate the critical tasks in the planning and scheduling process to ensure weekly approved works are planned and scheduled for our external contractors.
- Develop short term maintenance plans/schedules and ensure major maintenance and statutory work is conducted to Asset Management standards, to increase reliability and availability of assets.
- Plan and prepare schedules and capture all rescheduled work for present and future schedules.
- Report on key metrics as well as applying the 5 guiding principles of Lean for business improvement.
- Liaising daily with key stakeholders to ensure there is effective communication of the plans and upcoming maintenance to ensure appropriate risk management strategies are in place.
Data Entry Admin
IBN Services
11.2022 - 07.2023
- Delivering programs and Services to improve the lives of our members, the Yinhawangka, Banyjima and Nylyaparli peoples.
- Assist and provide support services for members, and program applications, accounts and payments.
- Engagement and relationship building with vendors and suppliers daily regarding services.
- Maintain complete, accurate and secure records of interactions with members to ensure that the highest standard of confidentiality and appropriate conduct is maintained in relation to the above duties.
Assistant Community Corrections Officer
Department of Justice
12.2020 - 07.2021
- Contributed to a positive work culture by supporting colleagues in achieving both individual and team objectives.
- Enhanced offender accountability by implementing strict monitoring protocols and enforcing compliance with court-ordered conditions.
- Reduced recidivism rates through the development and implementation of evidence-based case management strategies.
- Conducted risk assessments to determine the level of supervision required for each offender, adjusting case plans accordingly to ensure optimal outcomes.
- Maintained accurate case records, ensuring timely documentation of all interactions with offenders, service providers, and other relevant parties.
- Ensured compliance with state policies and procedures by staying up-to-date on regulatory changes affecting community corrections operations.
- Demonstrated strong communication and interpersonal skills by building relationships with offenders, their families, and community members to promote successful outcomes.
- Strengthened relationships between community corrections and local law enforcement agencies through regular communication and information sharing efforts.
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
Recruitment & Retention Specialist
Soar Beyond Pty Ltd
03.2020 - 12.2020
- Aligned recruiting activities with company hiring and retention goals.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Evaluated current customer retention strategies and recommended improvements.
Director/Manager of Operations
Soar Beyond Pty Ltd
01.2015 - 01.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Employment Specialist
Real Futures
01.2017 - 01.2018
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
Employment and Education Manager
REFAP Pty Ltd
12.2013 - 01.2015
- Manage and deliver compliance with Government Employment & Education Service contracts aligning with funding agreements.
- Delivering on contractual obligations, key performance indicators (KPI's).
- Managed educational program budget and prepared monthly reports.
- Staff management
- Community and stakeholder engagement.
- Continually seek out new and innovative ways of managing the Employment & Education department of the business.
Employment Coordinator
REFAP Pty Ltd
08.2013 - 01.2015
- Matched clients to open positions based on skills and work requirements.
- Collaborated with local employers to identify job opportunities for clients.
- Improved overall company retention rates by implementing employee engagement initiatives.
- Implemented diversity hiring initiatives, promoting an inclusive workplace culture within the organization.
- Provided ongoing support to employees throughout their tenure, addressing concerns and facilitating career growth opportunities.
- Analyzed workforce data to identify trends and recommend strategies for future hiring needs.
Crew Coordinator
Rio Tinto Iron Ore
12.2011 - 08.2013
- Supporting the Yard Coordinator, manning trains to and from dumpers.
- Supporting Yard Supervisor in their day to day activities
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Ensured compliance with safety regulations by conducting ongoing inspections of equipment and facilities.
- Utilized advanced tracking tools to monitor progress on projects effectively, enabling swift interventions when needed.
- Increased employee retention through the implementation of effective recognition and rewards systems.
Education
Bachelor of Science - Indigenous Professional Practices
Curtin University
Perth, WA11-2025
Diploma of Leadership And Management - Leadership And Management
Pilbara TAFE
Karratha, WA10-2017
Diploma of Human Resource Management - Human Resources Management
Pilbara TAFE
Karratha02-2017
Skills
- Business management and development
- Documentation and reporting
- Project management
- Employee management
- Negotiation
- Sales and marketing
- Business planning
- Operational leadership
- Staff management
- Financial administration
Timeline
Administration & Member Manager
Wirranwandi Aboriginal Corporation (WAC)
03.2025 - Current
Business Manager
Serenity Hire
11.2024 - Current
Member Services - Data Entry
IMMS IBN
08.2024 - Current
Planner/Scheduler
RIO TINTO
07.2023 - 08.2024
Data Entry Admin
IBN Services
11.2022 - 07.2023
Assistant Community Corrections Officer
Department of Justice
12.2020 - 07.2021
Recruitment & Retention Specialist
Soar Beyond Pty Ltd
03.2020 - 12.2020
Employment Specialist
Real Futures
01.2017 - 01.2018
Director/Manager of Operations
Soar Beyond Pty Ltd
01.2015 - 01.2019
Employment and Education Manager
REFAP Pty Ltd
12.2013 - 01.2015
Employment Coordinator
REFAP Pty Ltd
08.2013 - 01.2015
Crew Coordinator
Rio Tinto Iron Ore
12.2011 - 08.2013
Bachelor of Science - Indigenous Professional Practices
Curtin University
Diploma of Leadership And Management - Leadership And Management
Pilbara TAFE
Diploma of Human Resource Management - Human Resources Management
Pilbara TAFE
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