Vanessa Munafo

My position of Customer service Officer involves a high level of interaction with patients and their families, medical, nursing and allied health staff. Additionally I have experience as Ward Clerk, Access Team.

Key Responsibilities Include:

• Schedule or reschedule clinic appointments in line with documents booking rules, standard work practice and clinic templates
• Check in patients for outpatient appointments
• Meet and greet patients and families in a friendly and helpful manner. Always ensure excellent customer service in attending to patient enquiries
• Answering and actioning desk phone calls and email enquiries
• Clinic room set up. Ensure Reception and waiting are is kept clean & tidy.

• Launched as a small business owner in 2013 with a passion and a desire to create a unique brand that offers a range of vibrant coloured home décor products and event decorations.

• End to end management of womenswear and hand-bag products to enable sales through Myer's online platform
• In addition to online store coordinator, assisted the Buying team with system and administration related functions, liaising daily with local and overseas suppliers and maintaining product lines and purchase orders.

• Worked closely with two Buyers and a Planner to establish the product range and manage the product development process
• In addition to the Product Developer Assistant role, a Junior Buyer role was also being performed to develop a girls ages 3 – 8 sleepwear range.

• Supported the Buying team as a supplier coordinator with administrative needs, liaising daily with local and overseas suppliers, monitoring daily delivery schedules, and maintaining product lines and purchase orders.

• Assisted the QA Manager with the sample approval fitting process of all styles delivered to stores.

• Assisting the Buying Office and Accessory Buying Team with data entry duties.

• Meeting daily store budget and individual budget and provide excellent customer service.