Vanessa Needham
Taylors Lakes,VIC
Summary
Skilled Business Development leader offering 16+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Motion Australia
04.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Branch Manager
Advanced Industrial Products (Div. Motion Au )
01.2011 - 04.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Resolved various issues impacting sales management and business operations.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Area Manager
Advanced Industrial Products (Div Motion Aus )
08.2008 - 01.2011
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
- Optimized inventory management through accurate forecasting of product demand based on historical data analysis combined with current market trends information.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Delivered engaging presentations at industry events, effectively promoting company products and services to potential clients.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Sales Co-Ordinator
Flexible Assembling Systems
03.2004 - 08.2008
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Improved productivity by increasing customer communication and responding to feedback.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
Education
Motion Australia Education Program
High School Diploma -
Patterson River Secondary College
Carrum, VIC1998
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Strategic Planning
- New Business Development
- Mentoring and Coaching
- Account Management
- Sales Leadership
- Vendor Management
- Operations Management
Timeline
Business Development Manager
Motion Australia
04.2023 - Current
Branch Manager
Advanced Industrial Products (Div. Motion Au )
01.2011 - 04.2023
Area Manager
Advanced Industrial Products (Div Motion Aus )
08.2008 - 01.2011
Sales Co-Ordinator
Flexible Assembling Systems
03.2004 - 08.2008
Motion Australia Education Program
High School Diploma -
Patterson River Secondary College
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