Vanessa O'Connor
Clifton Beach
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Passionate Customer Service Representative promoting lasting customer satisfaction through top-notch service and unparalleled support. Proficient in Banking best practices and related service options. Effectively driving revenue with skilled promotional and problem-solving abilities. Accomplished Customer Service Representative of 15 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Smoothly solving challenges while best-promoting company products to maintain loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
26
26
years of professional experience
Work History
Pharmacy Assistant
Botanical Chemist
03.2024 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Merchandised over-the-counter goods and rotated stock.
Administration/Reservation Officer
Birdworld Kuranda
07.2023 - 03.2024
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Handled cancellations and modifications professionally while adhering to policies and procedures.
- Resolved guest complaints professionally and efficiently, ensuring a positive experience.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Customer Support Representative
Dollar Curtains And Blinds
11.2020 - 01.2023
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Booking appointments - measure, quote and installations.
- Ordering/Receiving stock and orders.
Customer Service Representative
CBA
04.2006 - 10.2020
- Boosted sales revenue by skilfully promoting diverse Product or Service options.
- Assisted customers by answering questions and solving problems.
- Performed in-depth research to answer more complex questions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Sought opportunities to up-sell and add-on additional merchandise.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Completed continuing education and training programs for professional development.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge.
Customer Service Representative
ALDI
06.2003 - 03.2006
- Assisted customers by answering questions and solving problems.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Replenished inventory with focus on addressing customer needs.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Inspected merchandise to ensure high quality standards, arranging appealing sales floor displays.
- Assisted customers with store and product complaints.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Collaborated with management to provide quality control for customer service, production and output across store operations.
- Implemented company policies and procedures, including health, safety and security.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Customer Service Representative
Raitains for Curtains
01.1999 - 08.2002
- Conducted in home consultations providing advice on function, quality and colour selection.
- Answered customer requests with friendly, knowledgeable service and support.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Fielded diverse customer questions and resolved issues effectively and efficiently.
- Collaborated with other staff to provide quality control for customer service, production and output across production operations.
- Sought opportunities to up-sell and add-on additional merchandise.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Boosted sales revenue by skilfully promoting diverse range of soft furnishing options.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Received inbound calls from customers, providing information regarding services or products, taking new orders and cancelling accounts.
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Education
High School Diploma -
Flora Hill Secondary College
Certificate IV - Soft Furnishings
Gordon Institute of TAFE
Geelong, VICSkills
- Visual merchandising proficiency
- System implementation
- Sales negotiating
- POS systems expert
- Markdown/promotional procedures
- Results oriented
- Written and verbal communication skills
- Sales expertise
- Staff education and training
- Telephone skills
- Shipping and receiving
- Intermediate computer knowledge
- Strategic sales knowledge
- Creative problem solving
- Stock management/Inventory Control
- Outstanding customer service
Skills
- Professional demeanour
- Cash and card processing
- Invoicing and receipts
- Adaptive team player
- Administrative support
- Store maintenance
- Inventory control
References
Branch Manager - Dollar Curtains and Blinds
Donna Payne - 0435 602 469
Branch Manager - CBA Ocean Grove
Beata Apostolou - 0478 401 848
Branch Support Manager - CBA
Monica Gangemi - 0472 803 223
Timeline
Pharmacy Assistant
Botanical Chemist
03.2024 - Current
Administration/Reservation Officer
Birdworld Kuranda
07.2023 - 03.2024
Customer Support Representative
Dollar Curtains And Blinds
11.2020 - 01.2023
Customer Service Representative
CBA
04.2006 - 10.2020
Customer Service Representative
ALDI
06.2003 - 03.2006
Customer Service Representative
Raitains for Curtains
01.1999 - 08.2002
High School Diploma -
Flora Hill Secondary College
Certificate IV - Soft Furnishings
Gordon Institute of TAFE
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