Vanessa Overton
Brisbane,QLD
Summary
My name is Vanessa Overton and I am currently looking for a full-time position and would be very interested in an interview with your company.
Overview
32
32
years of professional experience
Work History
Housekeeping Attendant
Esk Caravan Park and Motel Group
Esk, Brisbane
11.2022 - 01.2023
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Completed daily checklists accurately documenting completion of tasks assigned.
- Disinfected surfaces using appropriate products and methods.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Removed trash from rooms and replaced liners to wastebaskets.
- Reported any maintenance issues or safety hazards to supervisor immediately.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
- Operated motorized cleaning carts.
Administration/Web Designer
Web5(Home Based Web Design Business)
Northlakes, Brisbane
08.2007 - 04.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Building DIVI websites.
Harcourts International Technology Helpdesk
Harcourts International Limited
Eagle Farm, Brisbane
05.2006 - 10.2006
- Office systems setup email/websites.
- Answering internal telephone queries.
- Processing email and website payments/requests.
- Creating office logos for new offices.
- Liaising with business owners.
- Conference calls/weekly meetings.
Harcourts Administrator
Harcourts Northlakes
Northlakes, Brisbane
04.2005 - 04.2006
- Real estate office reception.
- Preparing sales contracts.
- Listing properties online.
- Updating computerized window screens.
- New office setup.
- Maintaining systems for sales consultants.
- General office duties.
- Open/close office.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Responded promptly to customer complaints in a professional manner.
- Improved office organization by developing filing system and customer database protocols.
Totally Mobile Administrator
Totally Mobile
Riccarton, Christchurch, New Zealand
11.2003 - 12.2004
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Counter sales/mobile business accounts.
- Preparing sales contracts.
- Liaising with repair agents/clients.
- Delivering and programming mobile phones for businesses.
- Answering fault enquiries/pricing.
- General office duties.
Telecom More Mobile Sales Consultant
Telecom New Zealand
Riccarton, Brisbane
01.2003 - 10.2003
- Greeted customers and provided them with product information.
- Collaborated with team members to ensure a high level of customer service was maintained at all times.
- Resolved any customer complaints promptly and professionally.
- Established and updated accounts for business and personal use.
- Set up and activated devices.
- Provided technical support for customer inquiries related to mobile products.
- Adhered to all safety regulations while operating equipment such as cash registers and computers.
- Performed online credit checks and processed contracts for mobile phone purchases.
- Liaised with Telecom helpdesk to resolve customers mobile phone technical and network issues.
- Diagnosed issues with cell phone performance, technical operations and specific applications.
- Educated customers about policies, contracts and payment amounts.
- Used cross-selling methods to encourage customers to purchase accessories and warranties.
- Assisted customers both in person and by phone, answering questions about different products.
- Performed cashiering duties such as processing payments, refunds, and exchanges.
- Promoted additional services or upgrades to existing customers when appropriate.
- Attended training sessions on new products and services offered by the company.
- Assisted customers in selecting the right mobile device based on their needs.
- Participated in team meetings to discuss best practices for achieving sales goals.
- Answered customer questions regarding product availability and pricing.
- Demonstrated features of mobile products to customers in store.
- Meeting KPI's and targets.
- General store duties.
- Open/close store.
Antarctic Centre Retail/Salesperson
Antarctic Centre Christchurch International Airport
Harewood, Christchurch
02.2000 - 08.2000
- Sole charge duty free international and domestic stores.
- Computerized stock control.
- Operated cash registers to process payments from customers including eftpos/credit cards and foreign cash.
- Organized backroom inventory according to company standards.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Helped customers select products best fitting personal needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed daily opening and closing duties such as counting money in drawers or reconciling receipts with sales.
- Stocked shelves with new merchandise, organized displays, rotated stock and removed out-of-date items.
Lived in Phoenix Arizona (USA)
Relocated
Phoenix, Arizona (USA)
10.1998 - 09.1999
- Relocated to Phoenix Arizona(USA) for husbands job for a 1 year contract.
Home Administration Business
Self Employed
Papanui, Christchurch, New Zealand
03.1998 - 09.1998
- Assisted husband with admin services.
Office Cleaner
Fidelity Life Assurance Company Limited
Richmond, Christchurch
07.1997 - 02.1998
- Cleaner
- Weekly cleaning of professional offices part-time.
Mother
Fulltime Child Carer
St Albans, Chistchurch, New Zealand
04.1994 - 04.1994
- Became a mother.
Store Assistant
Millers Homeworld Limited
Riccarton, Christchurch, New Zealand
08.1993 - 03.1994
- Retail assistant.
- Counter sales.
- Customer service.
- Cash handling.
- Measuring fabrics and restocking shelves.
- Assisted customers in finding desired products throughout the store.
Retail Cashier
DEKA
Christchurch City, Christchurch, New Zealand
01.1991 - 02.1992
- Retail sales.
- Stocktaking.
- Pricing goods.
- Storeroom duties.
Education
Harcourts Real Estate Systems Training
Harcourts Head Office
Eagle Farm, QLD05-2005
Telecom Sales Training
Telecom New Zealand
Christchurch06-2002
Commercial Skills - Elementary
Employment Educators And Motivators
Christchurch05-1992
Sixth Form Certificate
Linwood High School Secondary Education
Christchurch, New Zealand11-1991
School Certificate
Linwood High School Seconday Education
Christchurch, New Zealand11-1990
Skills
- Sales Expertise
- Problem-Solving Abilities
- Effective Communication
- Product and Service Sales
- Meeting Sales Goals
- Adaptable and Flexible
- Time Management Abilities
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Teamwork and Collaboration
- Computer Proficiency and Microsoft Office
- Register Opening and Closing
- Reliable and Responsible
- Opening and Closing Procedures
- Customer Needs Assessment
References
References available upon request.
Timeline
Housekeeping Attendant
Esk Caravan Park and Motel Group
11.2022 - 01.2023
Administration/Web Designer
Web5(Home Based Web Design Business)
08.2007 - 04.2021
Harcourts International Technology Helpdesk
Harcourts International Limited
05.2006 - 10.2006
Harcourts Administrator
Harcourts Northlakes
04.2005 - 04.2006
Totally Mobile Administrator
Totally Mobile
11.2003 - 12.2004
Telecom More Mobile Sales Consultant
Telecom New Zealand
01.2003 - 10.2003
Antarctic Centre Retail/Salesperson
Antarctic Centre Christchurch International Airport
02.2000 - 08.2000
Lived in Phoenix Arizona (USA)
Relocated
10.1998 - 09.1999
Home Administration Business
Self Employed
03.1998 - 09.1998
Office Cleaner
Fidelity Life Assurance Company Limited
07.1997 - 02.1998
Mother
Fulltime Child Carer
04.1994 - 04.1994
Store Assistant
Millers Homeworld Limited
08.1993 - 03.1994
Retail Cashier
DEKA
01.1991 - 02.1992
Harcourts Real Estate Systems Training
Harcourts Head Office
Telecom Sales Training
Telecom New Zealand
Commercial Skills - Elementary
Employment Educators And Motivators
Sixth Form Certificate
Linwood High School Secondary Education
School Certificate
Linwood High School Seconday Education
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