Vanessa Pastorello

• Manage a portfolio of residential clients, delivering consistent, high-quality service and ensuring strong client satisfaction and retention
• Independently coordinate scheduling, client communication, and service delivery, optimising efficiency and client experience
• Build and maintain long-term client relationships, driving repeat business and generating referrals
• Identify client needs and tailor services accordingly, demonstrating a customer-focused and solutions-driven approach
• Operate as a self-employed business owner, managing end-to-end service delivery with strong organisation and commercial awareness

• Managed a portfolio of 236 physicians across cardiology and CNS specialties, building strong professional relationships and supporting product awareness and utilisation

• Delivered scientific, evidence-based presentations to physicians to support treatment decisions and facilitate product positioning

• Planned and executed territory activities to maintain engagement, identify opportunities, and contribute to sales objectives

• Conducted regular follow-ups with healthcare professionals to reinforce key messages and sustain product visibility

• Maintained accurate reporting and customer data using CRM systems (Veeva, IQVIA), supporting territory management and performance tracking

• Managed client accounts, including credit and investment products, ensuring accuracy and compliance with internal policies and regulatory requirements
• Analysed new client profiles and financial data to support risk assessment and decision-making
• Maintained accurate documentation and records, ensuring data integrity and attention to detail
• Built and maintained strong relationships with clients, demonstrating effective communication and stakeholder management
• Planned and executed strategies to achieve performance targets

• Progressed within the organisation from Intern to Relationship Manager over a 12-year tenure, demonstrating consistent professional growth and performance

• Managed a portfolio of approximately 4,000 clients, providing tailored financial solutions across credit and investment products

• Built and maintained long-term client relationships, driving engagement, retention, and business opportunities

• Led and supported a team of 7 employees, overseeing daily operations, performance, and client service delivery

• Analysed client profiles and financial data to support informed decision-making and risk assessment

• Developed and executed commercial strategies aligned with business targets and branch objectives

• Ensured full compliance with internal policies, regulatory requirements, and documentation standards