Vanessa Pham
Asquith
Summary
Works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and creative problem in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Probe Group
04.2022 - Current
- Updating website and social media about Queensland public transport information/disruption(for Translink)
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Escalated customer issues to management for appropriate action to be taken.
Customer Service Representative
Tech Mahindra
11.2021 - 03.2022
- Working on behalf of Telstra arranging and delivering fault and IT solutions for on average 40 customers a day customers nbn services with Telstra in call centre role
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
Telefundraiser
Pareto Phone
09.2021 - 10.2021
- Making cold and warm calls to clients for fundraising campaigns
- Managed approximately 30 incoming calls per day from customers
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed and executed creative strategies to promote fundraising events.
Vocational Student- Tafe Placement
Busy Learners Early Education Centre & Preschool
04.2020 - 05.2020
- Cultivated productive relationships to facilitate objectives.
- Developed and implemented lesson plans for classes or sessions in support of senior staff members.
- Kept facilities clean, neat and organized for professional appeal.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
Vocational Student
Little Ducks Annerley
10.2019 - 11.2019
- 3 week vocational placement as part of Tafe course
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Office Manager
Sunray Realty
08.2016 - 02.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Receptionist
Sunray Realty
07.2013 - 08.2016
- Updated client records. - Routed incoming mail and messages to relevant personnel without delay. - Collected, sorted, distributed and sent mail and packages. - Resolved customer problems and complaints. - Prepared documents such as purchase agreements and disclosures and used REIQ to complete all paperwork. - Used Console to prepare various correspondence, reports and other written material. - Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Waitress
Chac's Grill
01.2014 - 11.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Diploma of Early Childhood Education and Care -
TAFE QLD
South Bank Completed High School (Year 12) -
Glenala State High School
Inala 01.2013
Skills
- Tech Savvy
- Multilingual
- Management skill
- Vietnamese
- Korean
- English
- Creative thinking
- Adobe
- Multilingual
- Willingness to Learn
Certification
- QLD Volunteer WWC Check, QLD Government, 08/08/21
- Evidence of Full Covid-19 Vaccination
- National Employment Police Check, 10/29/22
- Provide First Aid Certificate, Tafe qld, 08/01/20, Current, Completed first Aid and CPR
Languages
English
Korean
Vietnamese
Timeline
Customer Solutions Specialist
Probe Group
04.2022 - Current
Customer Service Representative
Tech Mahindra
11.2021 - 03.2022
Telefundraiser
Pareto Phone
09.2021 - 10.2021
Vocational Student- Tafe Placement
Busy Learners Early Education Centre & Preschool
04.2020 - 05.2020
Vocational Student
Little Ducks Annerley
10.2019 - 11.2019
Office Manager
Sunray Realty
08.2016 - 02.2018
Waitress
Chac's Grill
01.2014 - 11.2014
Receptionist
Sunray Realty
07.2013 - 08.2016
Diploma of Early Childhood Education and Care -
TAFE QLD
Completed High School (Year 12) -
Glenala State High School
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