Vanessa Ponzoni
Sydney,NSW
Summary
With over 15 years of experience in the education sector, I have developed a strong focus on student relations and strategic planning. My passion lies in nurturing individuals' development and success, evident through my proficiency in relationship-building, recruitment, training, personal development, and career coaching. My expertise equips me to make a positive impact on students' academic journeys by creating effective learning environments, supporting growth, and overcoming challenges in education. I am committed to driving positive change and fostering growth within the educational community.
Overview
15
15
years of professional experience
Work History
Student Advisor
ILSC Education Group
2022.09 - Current
- Provide on-campus support to students by offering guidance on cultural acclimatization and addressing general academic concerns
- Assist students with accommodation requests, including arrangements for homestays and student residence
- Offer immediate support and assistance to students in distress or crisis situations, ensuring their safety and well-being
- Implement a special duty of care for under-age students, conducting regular check-ins to ensure their welfare
- Prepare for the intake of new students in ELICOS (English Language Intensive Courses for Overseas Students) and VET (Vocational Education and Training) programs
- Facilitate academic and financial interventions and problem-solving as needed to support student success
- Support agents by answering phone inquiries, providing updates on student status, and offering course information
- Serve as a point of contact for walk-in students, conduct school tours, and ensure successful conversion of prospective students
- Coordinate student extensions and issue Confirmation of Enrolment (COE) documents, managing the school's database system effectively
- Update the PRISMS site with relevant student information to maintain accurate records.
Career Services Consultant
MIE Innovation Enterprise
2018.05 - 2022.03
- Guided clients in identifying personal interests and life goals to tailor career strategies.
- Provided personalized one-on-one guidance to enhance leadership skills and plan strategic career moves.
- Advised students on college selection to align with their career aspirations.
- Facilitated the issuance of student and work visas, ensuring regulatory compliance.
- Recruited and hired both local and overseas teachers to meet educational staffing needs.
- Actively researched and networked to discover new employment opportunities for clients.
- Reviewed and refined clients' resumes and cover letters, offering constructive feedback.
- Organized seminars and workshops on effective career planning and job search techniques.
- Administered personality and skills assessments to facilitate career exploration and decision-making.
- Managed the recruitment process, from screening to shortlisting candidates for interviews.
Business Support Officer
ASG Australia Scholarship Group
2016.04 - 2018.04
- Provided continuous training and support to counsellors, managed Salesforce, monitored productivity, scheduled appointments, incentivized engagement and productivity
- Prepared all documents and training materials for new counsellors, ensuring smooth onboarding processes
- Organized and managed major events for ASG in New Zealand, including Baby Shows in Auckland, Christchurch, Hamilton, and Rotorua, parent evenings, school events, and radio promotions
- Scheduled appointments for counsellors and maintained appointment tracking systems, proactively alerting relevant individuals in advance
- Established and nurtured partnerships with daycares and preschools to expand outreach and enrolment opportunities
- Conducted presentations and facilitated the enrolment of new members in scholarship programs.
Marketing and Customer Services Manager
MVN INTERNATIONAL
2013.06 - 2016.01
- Developed and executed targeted marketing campaigns aimed at increasing sales volume for student exchange programs
- Established partnerships with local and overseas schools to expand the company's network and reach
- Forged partnerships with local and overseas accommodation providers to offer comprehensive services to clients
- Designed, implemented, and managed the company's website to enhance online presence and user experience
- Updated and maintained the company's social media pages to engage with customers and promote brand awareness
- Conducted assessments of customer demands to create customized study programs tailored to individual needs
- Generated quotes, invoices, and receipts accurately and efficiently to facilitate financial transactions
- Managed a team of local and overseas consultants, providing leadership and guidance to ensure client satisfaction.
Marketing Manager
Sheffield College Of Studies
2009.09 - 2013.06
- Used data analytics to track lead generation campaigns and improve quality.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Developed pricing strategies to optimize revenue while remaining competitive in the market.
- Implemented practical approaches to pastoral care, addressing student needs and concerns.
- Liaised directly with students, providing information, answering questions, and resolving issues promptly.
- Scheduled appointments with prospective agencies to explore partnership opportunities and expand reach.
- Managed social media accounts for optimal audience engagement and increased online presence.
Education
Human Connections
Sydney, NSW2023
Certificate in Communication Studies -
The University of Auckland
Auckland, New Zealand2016
Presentation Skills - Communications
Aspire 2 Business
Auckland, New Zealand2014
Bachelor's Degree in Human Resources -
Faculdade Sumaré
Sao Paulo, Brazil2007
Skills
- Effective leadership, motivation, and support for peers and stakeholders
- Experience in presentations, training, and demonstrations
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Proficient in Odyssey and PRIMS
- Experience with CRM systems, particularly Salesforce
- Career guidance
- Emotional Support
- Mediation and crisis intervention
- Working With Children Check
- Language: English, Portuguese and Spanish
Timeline
Student Advisor
ILSC Education Group
2022.09 - Current
Career Services Consultant
MIE Innovation Enterprise
2018.05 - 2022.03
Business Support Officer
ASG Australia Scholarship Group
2016.04 - 2018.04
Marketing and Customer Services Manager
MVN INTERNATIONAL
2013.06 - 2016.01
Marketing Manager
Sheffield College Of Studies
2009.09 - 2013.06
Human Connections
Certificate in Communication Studies -
The University of Auckland
Presentation Skills - Communications
Aspire 2 Business
Bachelor's Degree in Human Resources -
Faculdade Sumaré
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