Open To Work
Vanessa Porter
Bentleigh East,VIC
Work Preference
Summary
Dedicated professional experienced in delivering exceptional customer service and fostering positive interactions. Demonstrated strong work ethic and adaptability by efficiently managing multiple tasks while ensuring a memorable experience for every client. Committed to continuous improvement and embracing new challenges.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Receptionist MRI Department
Cabrini Health
Malvern, VIC
07.2025 - 07.2026
- Registered patients in system upon arrival for MRI scans to ensure accurate tracking.
- Scheduled appointments via phone and in-person to optimize patient flow.
- Processed payments post-appointment to facilitate smooth transaction completion.
- Managed email correspondence to ensure timely communication
Administration and Receptionist Staff
ASV Wadeson
Cheltenham, VIC
10.2024 - 02.2025
- Welcomed clients to create positive first impressions
- Scanned and organized documents for efficient digital filing
- Scheduled meetings through online platforms or in person
- Provided administrative support to team members as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
Clarinda Clinic
Clarinda , VIC
04.2024 - 10.2024
- Coordinated appointment scheduling and filled FTA spots by answering calls, making bookings, and collaborating with dental team to ensure smooth appointment flow.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Scheduled appointments using clinic's electronic health record system, optimizing patient access to care.
- Responded to patient inquiries promptly by answering phone calls and providing clear information to enhance patient experience.
Dental Assistant
The Royal Dental Hospital of Melbourne
Carlton , VIC
02.2023 - 12.2023
- Supported dentists chairside and documented patient information in Oasis system to facilitate efficient patient flow.
- Assisted dentists during procedures to enhance patient comfort and quality of care.
- Educated patients on oral hygiene and post-treatment care to promote better health outcomes.
Lifestyle Assistant
Regis Aged Care East Malvern
Malvern East, VIC
05.2017 - 05.2021
- My role as a Lifestyle Assistant involves facilitated group activities for residents as well as prepare venues for scheduled activities for them.
- Notifying residents before activities begin to ensure their attendance.
- Reported to the Lifestyle Coordinator each shift to receive daily handover and align on activity plans.
- Coordinated with healthcare staff to ensure residents' needs were met.
Education
Certificate III - Financial Services
Australian College of Commerce
Certificate III - Aged Care
Holmesglen Institute
Chadstone, VIC 09.2015 - 12.2015
Certificate III - Community Services
Holmesglen Institute of TAFE
Chadstone , VIC 09.2015 - 12.2015
Skills
- Front desk management
- Accurate data entry
- Document digitization
- Xero Accounting Software
- FYI software
- Ipractice hub
- File Organization
- Front desk duties
- Client relations
- Task prioritization
- Efficient
- Active listening
- Empathetic Communication
- Professional Demeanor
Certification
- VIC Volunteer WWC Check, VIC Government
- VIC Employee WWC Check, VIC Government
- Evidence of Full Covid-19 Vaccination
Languages
English
Timeline
Receptionist MRI Department
Cabrini Health
07.2025 - 07.2026
Administration and Receptionist Staff
ASV Wadeson
10.2024 - 02.2025
Receptionist
Clarinda Clinic
04.2024 - 10.2024
Dental Assistant
The Royal Dental Hospital of Melbourne
02.2023 - 12.2023
Lifestyle Assistant
Regis Aged Care East Malvern
05.2017 - 05.2021
Certificate III - Aged Care
Holmesglen Institute
09.2015 - 12.2015
Certificate III - Community Services
Holmesglen Institute of TAFE
09.2015 - 12.2015
Certificate III - Financial Services
Australian College of Commerce