Vanessa Prevett

· Oversee the provision of NDIS / Disability Services including:

· Supported Independent Living

· Community Access

· Short-Term Accommodation

· Personal Care and other supports

· Ensure that services are provided in accordance with legislation, regulation, policies, and procedures. Non-conformities and poor performance will be actioned in a timely manner. The SM will ensure that the organisation meets its reporting obligations within required timeframes including but not limited to:

· NDIS plan review reports

· Requests for information

· Ensure that MADECs risk management framework is applied within disability services, including preventative actions to manage risk such as:

· Current support information for all participants including care planning, safety planning and shift planning.

· Current operational risk register.

· Risk assessments for high-risk activities.

· Participant matching.

· Assessing and matching service referrals.

· Coach, mentor, develop and supervise Service Coordinators and Team Leaders.

· Assist with workforce planning to ensure that the organisation maintains and appropriate level of trained workers able to provide continuity of support participants whilst ensuring that workers have an appropriate work/life balance, and the risk of fatigue and burnout is reduced.

· Engage with participants, frontline workers, external agencies, and other employees to ensure that a person-centered active support (PCAS) model is being utilized within services. The SM plays an important role in monitoring and measuring PCAS through participants progress towards achieving goals, internal audits, site visits, team meetings and internal/external feedback.

· Network and engage with stakeholders to promote MADEC services and seek testimonials and feedback.

· Opportunities for improvement will be discussed with the Senior Leadership Team (SLT) and included in MADEC’s continuous improvement actions.

· Ensuring that incidents and behaviors occurring during the provision of services are reported as per MADEC policies.

· Follow up actions for incidents and behaviours will be completed by Coordinators.

· Lead and engage investigations for critical incidents occurring with disability.

· Provide support as part of MADEC’s Senior Leadership Team (SLT)

· Working with the MADEC Board and organisation to develop a strategic plan.

· Implementing strategic plan and objectives.

· Achieving the organization’s key performance indicators.

· Ensuring the needs of clients are met.

· Managing the resources and finances of the organisation.

· Ensuring fair and equitable practices.

· Establishing effective communication with staff and clients.

· Overseeing and monitoring operational plans and activities; and

· Developing and modelling the values and culture of the organisation.

· Complete general administration tasks associated with your role including but not limited to:

· Email management.

· Maintaining registers.

· Internal audits.

· Reporting.

· Other Duties

· Ensure a personal understanding of all relevant policies and procedures and ensure compliance.

· Support a team environment and follow through on tasks delegated to you.

· Undertake other duties commensurate with the position as reasonably directed.

· Perform on call duties as rostered.

· Liaise with stakeholders, participants, families, and workers to coordinate supports for your participants.

· Key Point of contact for all participant supports and appointments.

· Engage with participants, seek feedback about quality of services, action concerns and establish open lines of communication.

· Ensuring that participants and teams are working towards achieving NDIS goals and that supports are focused on building individual capacity.

· Ensuring continuity of supports for individuals by ensuring that support schedules are within NDIS price guide requirements, budget constraints, and agreed upon services within the NDIS Service Agreement.

· Completing NDIS Progress Reports in line with participant NDIS Plan Reviews.

· Approving and monitoring client activity risk assessments.

· Regularly review and update Client Care Plans and Safety Plans for Management approval.

· Attend stakeholder meetings scheduled for your participants.

· Work collaboratively with participant stakeholders to achieve positive outcomes.

· Oversee the Community Access Program at MADEC including 1:1 supports and events.

· Research and provide suggestions for new activities and experiences for community access participants to engage in.

· Coordinating a minimum of 12 ‘VIP’ events per year for participants to enjoy.

· Work collaboratively with the Community Development Manager to oversee the provision of these events incl. event plan, risk assessment, coordination of event, etc.

· Frontline Practice Leadership.

· Review incidents and behaviours on a daily basis to ensure that reportable incidents are actioned within required timeframes by DCYJMA or NDIS Commission.

· Review behaviours to identify trends and support needed by frontline workers to improve their practice.

· Provide relevant behaviour practitioners with a summary of behaviours on a weekly basis.

· Restrictive practice reporting via PRODA will be completed monthly or at the NDIS Commissions request.

· Identify trends and support needed by frontline workers to improve their practice.

· Completed ‘pulse check’.

· Ensure that all participants have documents outlining their care needs e.g. Care Plans, Safety Plans, Shift Plans, Medication Records, CHAP, P-CEP’s.

· Ensure that your team read, understand, and follow this support framework.

· Ensure that your team document the supports they provide to individuals by case-noting each shift.

· Raise concerns promptly if you see anything that violates a person’s human rights or makes them feel unsafe.

· Work with your team and the organisation to identify ways to do things better. Feedback will be provided regularly to the organisation through participation in surveys, working groups.

· Demonstrate a commitment to workplace health and safety.

· On Call Duties as per On Call Roster.

· Personal understanding of all relevant policies and procedures and ensure compliance.

· Participate in all meetings / training as directed by superiors.

· Support a team environment and follow through on tasks delegated to you.

· Network and maintain positive relationships with stakeholders to maintain MADEC’s reputation and expand services.

· Undertake other duties commensurate with the position as reasonably directed.

All duties included related to Front line Support Work and Team Leader.

· Working across location identified as Complex Mental Health.

· Provide Support to Team Leaders of locations.

· Attend all staff meetings.

· Attend stakeholder meetings.

· Provide Observation Supervision and give feedback.

· Frontline Practice Leadership (FPL)

· Focus Staff Attention on Quality of Life

· Facilitating Teamwork and Team Meetings

· Person-Centred Active Support

· Documented Support

· Quality & Safeguarding

· Positive Behaviour Support

· Reporting on RP and training staff to use identify.

· Working with Behaviour Practitioners to reduce the use of RP

· Ensure a personal understanding of all relevant policies and procedures and ensure compliance.

· Provide regular feedback through surveys and other reporting mechanisms.

· Participate in all meetings / training as directed by superiors.

· Support a team environment and follow through on tasks delegated to you.

· Undertake other duties commensurate with the position as reasonably directed.

· Frontline Practice Leadership (FPL)

· Focus Staff Attention on Quality of Life

· Facilitating Teamwork and Team Meetings

· Person-Centred Active Support

· Documented Support

· Quality & Safeguarding

· Positive Behaviour Support

· Reporting on RP and training staff to use identify.

· Working with Behaviour Practitioners to reduce the use of RP

· Ensure a personal understanding of all relevant policies and procedures and ensure compliance.

· Provide regular feedback through surveys and other reporting mechanisms.

· Participate in all meetings / training as directed by superiors.

· Support a team environment and follow through on tasks delegated to you.

· Undertake other duties commensurate with the position as reasonably directed.

· Arrange daily activities for Programs that are capacity building and inline with participants NDIS goals.

· Develop monthly calendar for Programs.

· Record keeping. Progress notes, shift plans, attendance records.

• Provides direct care and support to individuals with disabilities, assisting with activities of daily living (ADLs) such as personal hygiene, grooming, dressing, and toileting.
• Implements individualized care plans developed in collaboration with healthcare professionals and the client's support team, ensuring that the client's needs and preferences are met.
• Supports clients in participating in recreational and social activities, both within the home and in the community, fostering socialization and community integration.
• Administers medication following prescribed guidelines, and monitors the client's health and well-being, reporting any changes or concerns to appropriate personnel.
• Assists with household tasks including meal preparation, cooking, cleaning, laundry, and shopping, ensuring that the client's living environment is clean, safe, and comfortable.
• Provides transportation assistance to accompany clients to appointments, outings, and social activities, ensuring their safety and well-being during travel.
• Maintains accurate and timely documentation of client interactions, care provided, and any changes in the client's condition or behavior.
• Builds positive and supportive relationships with clients, advocating for their rights and needs, and promoting their independence, autonomy, and self-determination.
• Participates in ongoing training and professional development to enhance skills and knowledge in disability support and best practices.
• Collaborates with colleagues and supervisors to ensure continuity of care and effective communication within the support team

• Oversees a team of disability support workers, providing guidance, support, and supervision to ensure the delivery of high-quality care to clients.
• Coordinates and schedules staff assignments, ensuring appropriate coverage for all client needs and preferences.
• Conducts regular team meetings to discuss client care plans, updates, and any issues or concerns that may arise.
• Collaborates with healthcare professionals, social workers, and other stakeholders to develop and review individualized care plans for clients.
• Conducts performance evaluations for team members, providing feedback and identifying areas for professional development and improvement.
• Acts as a liaison between clients, support workers, and management, addressing any questions, complaints, or requests in a timely and efficient manner.
• Ensures compliance with relevant policies, procedures, and regulations governing disability support services, including health and safety standards.
• Monitors and evaluates the effectiveness of care plans and interventions, making adjustments as needed to meet the evolving needs of clients.
• Provides mentoring and training to new team members, helping them acclimate to their roles and responsibilities.
• Promotes a positive and inclusive work culture, fostering teamwork, collaboration, and mutual respect among team members.

• Assists individuals with disabilities with activities of daily living (ADLs) such as personal hygiene, dressing, grooming, and toileting.
• Provides assistance with household tasks including meal preparation, cooking, cleaning, laundry, and shopping.
• Administers medication following prescribed guidelines and maintains accurate records of medication administration.
• Implements and follows individualized care plans developed in collaboration with healthcare professionals and the client's support team.
• Offers companionship and emotional support, engaging in meaningful conversations and activities to enhance the client's well-being.
• Assists with mobility aids and devices such as wheelchairs, walkers, and lifts, ensuring safe transfers and mobility.
• Monitors and documents changes in the client's condition or behavior, reporting any concerns to the appropriate healthcare professionals or support team members.
• Provides transportation assistance to accompany clients to appointments, outings, and social activities.
• Advocates for the client's rights and needs, ensuring they receive respectful and dignified care.
• Maintains a clean, safe, and comfortable environment in the client's home, adhering to health and safety standards.

• Assists individuals with disabilities in daily activities such as personal hygiene, meal preparation, and medication management.
• Provides emotional support and companionship to clients, fostering a positive and inclusive environment.
• Plans and implements recreational and educational activities tailored to the interests and abilities of each individual.
• Facilitates socialization and community integration by organizing outings, visits to local attractions, and participation in group events.
• Collaborates with healthcare professionals, social workers, and family members to develop and implement individualized care plans.
• Monitors and documents clients' progress, behaviors, and any changes in health or well-being.
• Administers first aid or emergency assistance as needed, following established protocols and procedures.
• Advocates for clients' rights and needs, ensuring they receive appropriate services and accommodations.
• Provides transportation assistance to clients, including driving them to appointments, activities, or outings.
• Maintains a clean and safe environment in the facility, ensuring compliance with health and safety regulations

• Greets customers and provides assistance with locating products, answering inquiries, and offering product recommendations.
• Stocks shelves with merchandise, ensuring items are neatly organized and appropriately labeled.
• Monitors inventory levels and communicates stock shortages or excesses to supervisors for replenishment or adjustment.
• Rotates products to maintain freshness and removes expired or damaged items from shelves.
• Operates cash registers, processes transactions accurately, and handles cash, credit, and debit card payments.
• Packs groceries for customers and assists with carrying bags to their vehicles if needed.
• Maintains cleanliness and tidiness throughout the store, including sweeping, mopping, and cleaning display areas.
• Adheres to food safety and hygiene standards when handling perishable items such as fruits, vegetables, and meats.
• Participates in promotional activities, such as setting up displays or offering samples, to boost sales and customer engagement.
• Follows company policies and procedures regarding safety, security, and customer service to ensure a positive shopping experience.

• Receives soiled linens from various departments or clients.
• Sorts linens based on type, color, and fabric for appropriate washing and treatment.
• Operates industrial washing machines and dryers to clean and sanitize linens according to established procedures.
• Inspects linens for stains, tears, or damage, and takes appropriate action such as pre-treating stains or repairing minor damages.
• Folds or hangs clean linens neatly and prepares them for distribution or storage.
• Monitors inventory levels and notifies supervisor when supplies need to be replenished.
• Maintains cleanliness and organization in the linen service area, including washing machines, dryers, and work surfaces.
• Adheres to safety protocols and procedures when handling chemicals and operating equipment.
• Collaborates with other team members to ensure timely completion of tasks and efficient workflow.

• Welcomes customers and assists them with inquiries regarding banking services, accounts, and products.
• Provides information about various banking products such as savings accounts, loans, credit cards, and investment options.
• Assists customers in opening new accounts, updating account information, and processing transactions.
• Resolves customer issues and complaints efficiently and courteously, ensuring customer satisfaction.
• Handles cash transactions, including deposits, withdrawals, and currency exchanges.
• Promotes and cross-sells bank products and services to meet customer needs and goals.
• Educates customers on digital banking services, helping them set up and navigate online and mobile banking platforms.
• Maintains accurate records of customer interactions and transactions for compliance and audit purposes.
• Collaborates with other bank departments to address complex customer inquiries and resolve issues effectively.
• Stays updated on banking regulations, policies, and procedures to provide accurate and compliant assistance to customers