VANESSA PULFORD
Gowrie Junction,QLD
Summary
Excellent organizational and communication skills, with experience in sales, retail, administration, customer service, human resources, procurement, Project Management Office (PMO), and management. . Known for high integrity, hard work, and dedication to safe work practices. Experienced with onboarding processes, ensuring new hires quickly adapt and integrate into company culture. Utilizes communication and planning to deliver structured and supportive onboarding experience. Track record of improving employee satisfaction and retention through effective onboarding strategies.
Overview
15
15
years of professional experience
Work History
Project Manager
Mandalay Technologies
08.2024 - 03.2025
- Identified risks early in project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments
- Served as primary point of contact for clients, facilitating communication and managing expectations throughout project lifecycle
- Collaborate with internal teams, including software developers, data analysts, and customer support, to ensure alignment and successful project execution
- Communicated project plans and progress to key stakeholders and project contributors.
Project Coordinator
SERVICESTREAM TELECOMMUNICATION
03.2022 - 07.2024
- Develop & optimize project schedules, plans, & processes for seamless operations
- Adhere to budget constraints & manage expenditure plans for financial integrity
- Liaise with clients to clarify project requirements, scope, & objectives utilizing this information to create a SharePoint landing page that aligned 100% with client expectations
- Conduct quality assurance reviews to uphold standards & ensure project deliverables meet requirements
- Manage SharePoint repositories & administer user access for secure & organized project documentation
- Implement tracking, reporting, & data sharing tools to enhance project visibility & performance measurement
- Masterfully manage documentation & data across multiple platforms for accurate & efficient data entry
- Created a handover pack from design to build, the installation process was made 25% more efficient
- General knowledge of property, design & build aspects of telecommunication networks
- Knowledge of requirements when issuing LAAN-based inspections & installations for low impact installations
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Farming Services Consultant
ACHMEA FARM INSURANCE
01.2021 - 12.2021
- Customer-centric solutions to enhance customer retention
- Made high-quality, customized phone calls
- Clarify insurance terms to ensure customer understanding & reduce claim issues
- Leverage in-depth knowledge of customer activity for customized service
- Effectively manage system analysis & support to meet customer needs
- Communicate effectively with internal & external stakeholders
- Track & resolve client inquiries promptly
- Generate & distribute Certificates of Currency
- Adhere to risk management & compliance regulations
- Maintain highest level of client confidentiality in all interactions
Contract & Sales Administrator
TOTALSPAN SHEDS
05.2018 - 06.2020
- Initially a part-time receptionist and promoted to full-time Contract & Sales Administrator within 8 months
- Managed contractor job scheduling
- Knowledge of Engineering requirements
- Coordinated with contractors, suppliers, transport & factory
- Cultivated client relationships through designing, drawing & quoting build concepts
- Managed buyer inquiries & follow-ups
- Ensured compliance with Council build regulations
- Processed purchase orders & contractor contracts
- Create and present build contracts
Sales Associate
REALWAY PROPERTY
04.2017 - 04.2018
- Expert in database management, appraisal processes, & compliance with regulations
- Skilled in establishing & nurturing customer relationships
- Proven track record in marketing & sales of residential properties
- Proficient in promotion management & execution
- Adept at gathering & analyzing vendor & buyer feedback
- Competent in handling client & builder inquiries, drafting & managing build contracts
- Efficient in contract administration, & leveraging social media for marketing opportunities
- Strong Networking capabilities to enhance business opportunities
Executive Assistant Land Sales
COLLIERS INTERNATIONAL
06.2016 - 03.2017
- Spearheaded land sales initiative, driving revenue growth through strategic client engagement
- Creating & maintaining customer relationships to ensure high levels of satisfaction
- Orchestrated marketing campaigns for estates & events across multiple platforms
- Led promotional activities to enhance brand visibility & market penetration
- Expertly crafted & administered land contracts to streamline the sales process
- Maintained & updated sales registers for accurate tracking & forecasting
- Acted as a key liaison between land developers, builders, & clients for smooth transactions
- Adhered strictly to the Property Occupations Act 2014
Store Manager
COSMETICS PLUS
09.2014 - 05.2016
- Led daily store operations for seamless functionality & exceptional customer experiences
- Managed team to foster a high-performance staff environment
- Exceeded customer satisfaction benchmarks through championing exceptional customer service
- Enhanced product presentation & store aesthetics through compelling visual merchandising
- Developed & enforced company policies to maintain organizational standards
- Optimized budget allocation & profitability through financial management oversight
- Streamlined processes for efficiency through handling comprehensive administration duties
Onboarding Coordinator
OSTWALD BROTHERS
11.2013 - 08.2014
- Managed human resources functions including itinerary planning, tracking new employee status, & facilitating cross company induction & training
- Effectively communicated & facilitated, playing a crucial role as the main liaison for team unity
- Organize & maintain medical documents for new & existing employees
- Compile & issue in house forms & documents
- Manage employee relations & assist with conflict resolution
Employment Support Specialist
EMPLOYMENT SERVICES QLD
02.2013 - 11.2013
- Led business development efforts to increase client base & market presence
- Excelled in relationship management to ensure high customer satisfaction
- Demonstrated expertise in job placement by matching candidates with suitable opportunities
- Proficient in human resources functions for effective talent acquisition & management
- Managed document control processes to maintain accuracy & confidentiality
- Adhered to compliance protocols established by the Commonwealth Department of Employment
- Skilled in reverse marketing to promote candidate profiles to potential employers
Store Manager
TERRYWHITE CHEMMART
01.2010 - 02.2013
- Employed as stock controller promoted to store manager in 5 months
- Implemented core business philosophies & set performance benchmarks
- Managed human resources to enhance team capabilities & create a productive work environment
- Oversaw financial management & ensured budget adherence
- Cultivated supplier partnerships & managed inventory control for efficiency
- Championed customer service initiatives & resolved issues for customer satisfaction
- Led marketing campaigns to increase brand visibility & customer engagement
- Drove sales growth through strategic planning & effective team leadership
Education
EME Awareness -
Radhaz Consulting
RG146 Tier 2 General Insurance -
Financial Education Professionals
Supporting Vulnerable Customers -
Australian & NZ Institute of Insurance & Finance
Certificate IV Property Services - Partial
Complete Property Training
Diploma in Marketing -
APM College of Business And Communication
Certificate IV in Frontline Management -
Leadership Management Australia
Certificate III in Business -
Business Success Group
Medical Reception & Terminology -
Wesley Health Management
Support the Sale of Pharmacy & Pharmacist only Medicines -
The Pharmacy Guild of Australia
Skills
- Documentation management
- Risk analysis and management
- Directing teams
- Report development
- Budget management
- Project scheduling
- Project management
- Establishing rapport
Accomplishments
Data Migration to SharePoint
Led the successful Data Migration to SharePoint project from March 2022 to July 2024, overseeing the seamless transfer 950 records, enhancing data accessibility and collaboration across the organization. Designed and implemented a streamlined migration strategy that reduced downtime by 30%, ensuring business continuity and minimal disruption. Delivered comprehensive training sessions for over 15 employees, empowering them with tools for efficient data management."
Timeline
Project Manager
Mandalay Technologies
08.2024 - 03.2025
Project Coordinator
SERVICESTREAM TELECOMMUNICATION
03.2022 - 07.2024
Farming Services Consultant
ACHMEA FARM INSURANCE
01.2021 - 12.2021
Contract & Sales Administrator
TOTALSPAN SHEDS
05.2018 - 06.2020
Sales Associate
REALWAY PROPERTY
04.2017 - 04.2018
Executive Assistant Land Sales
COLLIERS INTERNATIONAL
06.2016 - 03.2017
Store Manager
COSMETICS PLUS
09.2014 - 05.2016
Onboarding Coordinator
OSTWALD BROTHERS
11.2013 - 08.2014
Employment Support Specialist
EMPLOYMENT SERVICES QLD
02.2013 - 11.2013
Store Manager
TERRYWHITE CHEMMART
01.2010 - 02.2013
EME Awareness -
Radhaz Consulting
RG146 Tier 2 General Insurance -
Financial Education Professionals
Supporting Vulnerable Customers -
Australian & NZ Institute of Insurance & Finance
Certificate IV Property Services - Partial
Complete Property Training
Diploma in Marketing -
APM College of Business And Communication
Certificate IV in Frontline Management -
Leadership Management Australia
Certificate III in Business -
Business Success Group
Medical Reception & Terminology -
Wesley Health Management
Support the Sale of Pharmacy & Pharmacist only Medicines -
The Pharmacy Guild of Australia
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