Vanessa Salamanca
Tarneit,VIC
Summary
Proven leader in hospitality management, notably with Pinnacle People, where I streamlined operations and significantly enhanced guest experiences. Expert in food safety compliance and adept at fostering guest relations, I led teams to exceed targets through innovative problem-solving and effective complaint handling. My approach consistently improves efficiency and customer satisfaction, with a focus on staff motivation and supervision. Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by [Action]. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
13
13
years of professional experience
Work History
FOH Supervisor
Pinnacle People
02.2024 - Current
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Established strong relationships with vendors ensuring timely deliveries & optimum product quality.
- Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
- Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
- Conducted regular performance reviews for FOH staff members, offering constructive feedback and promoting professional growth opportunities.
- Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
- Assisted in menu development, considering seasonal ingredients and customer preferences to contribute towards an appealing selection of dishes.
- Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
FOH Supervisor
Sidekicker
05.2021 - Current
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
- Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
Cleaning Supervisor
ISS Facility Services
08.2020 - 02.2022
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
FOH Supervisor
Crown Casino
09.2011 - 03.2016
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Established strong relationships with vendors ensuring timely deliveries & optimum product quality.
- Analyzed reservation trends for better resource allocation during peak periods.
- Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
- Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
- Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
- Assisted in menu development, considering seasonal ingredients and customer preferences to contribute towards an appealing selection of dishes.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
- Participated in weekly staff meetings to address concerns and suggest improvements for overall restaurant efficiency.
- Placed order items in bag for drive-thru window delivery with speed and accuracy.
Education
Certificate III - Patisserie
William Angliss Institute of TAFE
Melbourne, VIC11.2022
Diploma - Hairdressing Salon
Sheila Baxter Institute
Melbourne VIC07.2021
Diploma - Nursing
Holmesglen
Melbourne VIC11.2012
High School Diploma -
Military Lions Club
Colombia12.2008
Skills
- Food Safety Compliance
- Guest Relations
- Complaint Handling
- Staff Motivation
- Staff Supervision
- Pre-shift walk-through
Languages
Spanish
English
Timeline
FOH Supervisor
Pinnacle People
02.2024 - Current
FOH Supervisor
Sidekicker
05.2021 - Current
Cleaning Supervisor
ISS Facility Services
08.2020 - 02.2022
FOH Supervisor
Crown Casino
09.2011 - 03.2016
Certificate III - Patisserie
William Angliss Institute of TAFE
Diploma - Hairdressing Salon
Sheila Baxter Institute
Diploma - Nursing
Holmesglen
High School Diploma -
Military Lions Club
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