Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Saunders

Emerald,QLD

Summary

Dynamic Senior Culture Heritage Officer at CH Solutions/Bky with proven expertise in stakeholder engagement and team leadership. Successfully represented the organization at key events, fostering strong client relationships and driving initiatives forward. Adept at policy writing and client advocacy, delivering tailored solutions that enhance client satisfaction and organizational impact.

Overview

23
23
years of professional experience

Work History

Senior Culture Heritage Officer

CH Solutions/Bky
Brisbane, Queensland
03.2025 - 12.2025
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Represented the organization at external events and conferences.
  • Developed and maintained relationships with key clients and stakeholders.
  • Team Leader, make sure the team is on track with the job.

Client Advocate

Jawarki Kapu Lug
Rockhampton, Queensland
06.2008 - 11.2011
  • Participated in team meetings to share insights on client feedback trends.
  • Assisted clients in understanding complex service options and benefits.
  • Provided customer service to clients by responding to inquiries and resolving complaints.
  • Support clients in maintaining stability in personal life and achieving positive outcomes.
  • Developed customized solutions for individual customer needs.
  • Offered guidance to clients on goal setting and planning.
  • Assisted clients in accessing community resources, public transportation, healthcare and financial guidance.

Cleaner

Village on Blain
Blackwater, Queensland
04.2006 - 09.2008
  • Maintained cleanliness of facilities using appropriate cleaning tools and products.
  • Implemented efficient cleaning processes to enhance overall workplace hygiene.
  • Collaborated with team members to complete daily cleaning schedules effectively.
  • Trained new staff on proper cleaning techniques and safety protocols.
  • Organized storage areas for cleaning supplies to optimize accessibility and efficiency.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash bags to designated disposal areas.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied wastebaskets and replaced liners.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Emptied trash cans and replaced liners as needed.

Cleaner

Spot Light Cleaning
Rockhampton, Queensland
05.2003 - 06.2004
  • Maintained cleanliness of facilities using appropriate cleaning tools and products.
  • Implemented efficient cleaning processes to enhance overall workplace hygiene.
  • Collaborated with team members to complete daily cleaning schedules effectively.
  • Managed waste disposal procedures in compliance with environmental regulations.
  • Trained new staff on proper cleaning techniques and safety protocols.
  • Organized storage areas for cleaning supplies to optimize accessibility and efficiency.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Transported trash bags to designated disposal areas.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied wastebaskets and replaced liners.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Emptied trash cans and replaced liners as needed.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.

Education

Rockhampton State High School
Rockhampton, QLD
01-1983

Primary

St Anthony Primary School
Rockhampton, QLD
01-1980

Skills

  • Stakeholder engagement
  • Policy writing
  • Client advocacy
  • Event representation
  • Team leadership
  • Customer relationship management

Timeline

Senior Culture Heritage Officer

CH Solutions/Bky
03.2025 - 12.2025

Client Advocate

Jawarki Kapu Lug
06.2008 - 11.2011

Cleaner

Village on Blain
04.2006 - 09.2008

Cleaner

Spot Light Cleaning
05.2003 - 06.2004

Rockhampton State High School

Primary

St Anthony Primary School

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Vanessa Saunders