Summary
Overview
Work History
Education
Skills
Hiking and fitness, reading and spending time with my family.
Timeline
Generic

Vanessa Sherwood

Summary

I am an organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic to perform effectively in independent or team environments. I am a hardworking individual with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.


I am very much a warm, friendly people person. I can relate well to all, I am very patient and a good listener. I thrive on a busy environment and love providing great service to all. I love kids and the school environment. I have two kids of my own I have spent many years volunteering at our local primary school with reading, fetes and the library.

Overview

12
12
years of professional experience

Work History

Sales Support Coordinator

Harris Realestate
11.2022 - Current
  • Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
  • Boosted sales productivity by streamlining sales support processes and implementing new tools.
  • Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Creating Marketing, and meeting deadlines for Realestate Signboards and Brochures weekly
  • Receiving deposits, finance and settlement notifications and providing the necessary documentation to conveyancers and clients.


Receptionist

Harris Realestate
11.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organising Settlement gifts and keys for clients
  • Key Management for property management and sales.
  • Admin Support to the Agents and Director.

Receptionist

KWP Creative
07.2019 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Pilates Instructor

VPilates
01.2012 - 02.2019
  • Studio Owner
  • Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
  • Maintained a clean and organized studio space, ensuring a safe environment for all participants.
  • Improved clients'' posture and balance through tailored exercises targeting specific muscle groups.
  • Contributed to studio''s revenue growth by promoting private lessons and package deals.
  • Attended continuing education classes to maintain current knowledge.
  • Mentored new instructors to ensure quality teaching methods throughout the team.
  • Promoted fitness classes to boost gym attendance.
  • Managed finances and client packages
  • Provided emergency first aid and CPR as needed.

Education

Master of Business Administration -

University of South Australia
Adelaide, SA
01.1994

Skills

  • High level administrative support
  • Professional and mature
  • Outstanding people skills
  • Patient and positive
  • Hardworking and a team player
  • Deadline orientated
  • Warm and can relate well with others
  • Excellent communication
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office Suite
  • Microsoft PowerPoint

Hiking and fitness, reading and spending time with my family.

In my spare time I love to spend it with my family and finding new beautiful places to hike on the weekends. I love reading, music, travel and fitness.

Timeline

Sales Support Coordinator

Harris Realestate
11.2022 - Current

Receptionist

Harris Realestate
11.2022 - Current

Receptionist

KWP Creative
07.2019 - 11.2022

Pilates Instructor

VPilates
01.2012 - 02.2019

Master of Business Administration -

University of South Australia
Vanessa Sherwood