Vanessa Silva De Oliveira
Maroubra,NSW
Summary
Proven track record of enhancing customer satisfaction and safety at Randwick and Waverley Community Transport, showcasing strong ethics and emotional resilience. Excelled in adapting to diverse roles, from carer to hospitality worker, improving accessibility and fostering positive relationships. Skilled in first aid and adept at building rapport, consistently delivering high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Carer
Randwick and Waverley Community Transport
11.2020 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Implemented safety measures to prevent falls, accidents, and injuries within the trips environment.
- Improved patient well-being by providing compassionate and attentive care.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
Party Hostess
Universal Nightclub
10.2021 - 03.2022
- Maintained a welcoming atmosphere with excellent interpersonal skills and friendly demeanor.
- Explained facility attractions to party guests and answered customer questions.
- Increased repeat clientele by building strong relationships with guests through personalized attention and follow-up communication after events.
Cashier
Universal Nightclub
10.2021 - 03.2022
- Greeted customers entering party and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Locker Room Attendant
Universal Nightclub
10.2021 - 03.2022
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labelling.
- Contributed to facility safety by promptly addressing any hazards or maintenance issues in the locker room area.
- Enhanced customer satisfaction by maintaining a clean and organized locker room environment.
- Maintained facility security by monitoring locker room access and ensuring that only authorized individuals were granted entry.
- Reduced wait times for guests by quickly and efficiently addressing any questions or concerns regarding locker room usage.
- Assisted in reducing lost or stolen items by efficiently managing the distribution of lockers and keys.
Family Nanny
Self-employeed
08.2019 - 03.2020
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
Hospitality Worker
The Mediterranean Sydney
09.2019 - 02.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
No Degree - Family And Community Services
St George & Sutherland Community College
Jannali, NSW10.2022
Bachelor of Psychology - Psychology
Pontifical Catholic University of Rio Grande Sul
Brazil08.2013
Skills
Reliability and punctuality
Adaptable and Flexible
Patience and understanding
Confidentiality and Privacy
Emotional Resilience
First aid and safety
Respectful and Compassionate
Strong Ethics
Certification
· Police Check
· NDIS Worker Check
· WWCC
· First Aid
· WHS & Manual Handling
· Acknowledgment of Infection Control Training – Covid19
· Completion of ‘Quality, Safety and You' – NDIS Worker Orientation Module
· Dementia Friend Certificate of achievement
· Fully vaccinated COVID -19
· Flu vaccinated.
Timeline
Party Hostess
Universal Nightclub
10.2021 - 03.2022
Cashier
Universal Nightclub
10.2021 - 03.2022
Locker Room Attendant
Universal Nightclub
10.2021 - 03.2022
Carer
Randwick and Waverley Community Transport
11.2020 - Current
Hospitality Worker
The Mediterranean Sydney
09.2019 - 02.2020
Family Nanny
Self-employeed
08.2019 - 03.2020
No Degree - Family And Community Services
St George & Sutherland Community College
Bachelor of Psychology - Psychology
Pontifical Catholic University of Rio Grande Sul
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