Vanessa Skinner
Innisfail,QLD
Summary
Experienced with committee operations and strategic decision-making. Utilizes collaborative approaches to advance objectives and build consensus. Knowledge of regulatory frameworks and stakeholder engagement strategies.
Skilled at planning and directing events, raising funds, and leading outreach initiatives.
Overview
19
19
years of professional experience
Work History
Agribusiness Relationship Manager
Bendigo Bank
08.2023 - Current
- Manage a large portfolio of 54 customers
- Solid understanding of financial statements
- Drive profitable growth in line with growth targets and risk appetite
- Submitting credit applications
- Proactive in identifying new opportunities and building and maintaining existing customer relationships
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Manager
Bendigo Bank
01.2006 - Current
- Development and execution of strategies to grow loans and deposits at reasonable prices
- Complete and approve loan applications within delegated authorities
- Residential and Commercial lending, including Equip Finance
- Ensure that the quality of lending and credit management of the branch portfolio is maintained to required standards
- Generate loan approvals and deposits
- Embed risk culture with Staff
- Achieve a Satisfactory result for Branch assurance reviews, latest result was 98% which was the highest Nationally
- Coach Staff in Insurance, Wealth and Customer contact calls
Manager
Bendigo Bank
10.2016 - 08.2021
- Analyse performance and profit share reports
- Provide comprehensive reports and advice to the Community Bank Board of Directors and Staff
- Development and execution of strategies to grow loans and deposits at reasonable prices
- Management of costs, Management of volume/margin trade-offs & costs
- Nurture and lead a culture that embeds consideration of risk and compliance in all decisions making
- Ensure that the quality of lending and credit management of the branch portfolio is maintained to required standards
- Complete and approve loan applications within delegated authorities
- Ensure risk management practices in regards to non-performing loans & arrears control
- Generate loan approvals and deposits
- Pro-actively source and grow the business
- Focus on business planning and development
- Actively promote the Bank in the market place and be involved in the local community
- Establish and nurture business networks to build the branch profile and create an effective referrer network
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Branch Manager
Bendigo Bank
07.2014 - 10.2016
- Built brand awareness
- Increased profit by 16% over previous 12 months
- Established community partnerships with elected representatives and community leaders
- Increased business and community leading
- Developed partnership building, business development and coaching
Customer Relationship Manager (Maternity Leave Contract)
Bendigo Bank
10.2013 - 07.2014
- Establishing long-term relationships with community customers
- Community consultation involving targeted individuals and groups
- Referred new business
- Assisted regional branches to complete lending applications
- Assisted regional branches regarding settle loan files
Branch Manager
Bendigo Bank
12.2009 - 10.2013
- Increased business by $43 million
- Developed strategic relationships with business partners
- Developed sponsorship relationships with community groups
Postal Manager / Owner
Minyyip Post Office
08.2009 - 02.2010
- Purchased a Licensed Post Office
Branch Manager
Bendigo Bank
05.2006 - 05.2009
- Re-establishment of the business
- Provided guidance and training to staff
- Conducted community surveys relating to community ownership
- Grew the business through community shareholders holders
Education
Diploma of Small Business Management -
Business College of Australia
Sydney, NSWDiploma -
Australian Institute of Company Directors
Skills
- Executive leadership skills
- Financial management
- Networking abilities
- Interpersonal skills
- Written skills
- Strategic focus
- People management skills
- Community leadership
- Influencing skills
- Event coordination
- Collaborative mindset
Community And Committee Experience
- Committee Member, Regional Development Australia Ipswich & West Moreton, Scenic Rim, Ipswich, Lockyer Valley, Somerset, QLD, 02/01/20, Present
- Committee Member, Zonta International, Beaudesert, QLD
- Secretary, Chamber of Commerce, Beaudesert, QLD
- Member, Chamber of Commerce, Canungra, QLD
- Member, Tamborine Village Lions, Tamborine, QLD
- Member, Tamborine Mountain Sports Association, Tamborine Mountain, QLD
- Co-ordinator, Beaudesert Twilight Markets, Beaudesert, QLD
Demonstrated Skills And Ability
- Demonstrated executive leadership skills and experience, with a focus on outcomes and achievement
- Good negotiating skills
- Experienced in financial management
- Strong community engagement expertise
- Ability to relate to people from a diverse background
- Proven networking abilities – competently engage with community and business leaders
- Excellent interpersonal and written skills
- Demonstrated ability to model high standards of behaviour and practice
- A strategic focus including a sound corporate and financial planning process
- Excellent people management skills
- Over 20 years as an active community leader
Affiliations
- Zonta International - Committee Member, Beaudesert
- Beaudesert Chamber of Commerce - Secretary
- Canungra Chamber of Commerce - Secretary
- Tamborine Village Lions - Committee member
- Tamborine Mountain Sports Association - Committee Member
- Beaudesert Twilight markets - Co-Ordinator
Timeline
Agribusiness Relationship Manager
Bendigo Bank
08.2023 - Current
Manager
Bendigo Bank
10.2016 - 08.2021
Branch Manager
Bendigo Bank
07.2014 - 10.2016
Customer Relationship Manager (Maternity Leave Contract)
Bendigo Bank
10.2013 - 07.2014
Branch Manager
Bendigo Bank
12.2009 - 10.2013
Postal Manager / Owner
Minyyip Post Office
08.2009 - 02.2010
Branch Manager
Bendigo Bank
05.2006 - 05.2009
Manager
Bendigo Bank
01.2006 - Current
Diploma -
Australian Institute of Company Directors
Diploma of Small Business Management -
Business College of Australia
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