Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Stenson

Summary

Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 16 years of insurance, customer service and sales experience.

Overview

7
7
years of professional experience

Work History

Sale and Service Consultant

Allianz Insurance
01.2017 - 06.2021
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Documented payment details and personal information on customer accounts.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested add-on services that would be helpful to customers.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.?

Travel Agent

Flight Centre
06.2016 - 01.2017
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.

Sales and Service Consultant

Apia Insurance
04.2014 - 06.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Education

Undergraduate Certificate - Teaching Education

Curtin University
Perth, WA
08.2023

Certificate III - Financial Services

Holmesglen Institute
Southbank, VIC
12.2015

Tier 2 Financial Services - Financial Services - Insurance

IAG Insurance Australia Group
Tasmania
10.2013

Skills

  • Staff Education and Training
  • Customer Relations
  • Cash Handling
  • Issue Resolution
  • Networking
  • Telemarketing Expertise
  • Sales Expertise
  • Complaint Resolution
  • Client relationship building
  • Product knowledge
  • Active listening
  • Attention to detail
  • Training and development
  • Problem-solving abilities
  • Excellent communication
  • Interpersonal skills
  • Team collaboration
  • Customer Retention
  • Computer Skills

Timeline

Sale and Service Consultant

Allianz Insurance
01.2017 - 06.2021

Travel Agent

Flight Centre
06.2016 - 01.2017

Sales and Service Consultant

Apia Insurance
04.2014 - 06.2016

Undergraduate Certificate - Teaching Education

Curtin University

Certificate III - Financial Services

Holmesglen Institute

Tier 2 Financial Services - Financial Services - Insurance

IAG Insurance Australia Group

Similar Profiles

CREATE PROFILE
Vanessa Stenson