Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VANESSA SULEMA

Rosanna,Australia

Summary

Highly experienced Customer Service Representative in retail and hospitality, dedicated to achieving customer satisfaction and exceeding company expectations. Proficient in handling transactions with a polished, professional, and friendly demeanour. Quick at establishing rapport with clients and building positive relationships with colleagues and management. I possess exceptional organisational and time-management skills, excelling in multitasking within a fast-paced environment. Results-focused individual who thrives on challenges, with a goal to establish oneself within a well-respected organisation. Seeking to establish myself in a respected organisation, eager to enhance abilities through continuous learning and professional development, while displaying loyalty and dedication to my employer.

Overview

7
7
years of professional experience

Work History

Venue Host

Lionheart Security
10.2023 - Current
  • Extend a warm and inviting greeting to patrons upon entry, fostering a positive first impression, while maintaining a consistently professional composure.
  • Diligently scan and verify IDs, ensuring compliance with venue policies and legal regulations.
  • Demonstrate the ability to make informed decisions regarding patrons' sobriety, contributing to a safe and enjoyable environment.
  • Monitor and effectively manage the flow of traffic in and out of the venue, ensuring a seamless and organised experience for patrons.
  • Efficiently handle cloakroom services, providing a secure and reliable storage solution for patrons' belongings.
  • Implement crowd control strategies with a focus on maintaining a safe and enjoyable atmosphere.
  • Thrive in a fast-paced environment, navigating challenges with ease and discretion.

Corporate Food and Beverage Attendant

Delaware North
04.2023 - Current
  • Delivering personalized, enthusiastic service while fulfilling steward duties in corporate suites.
  • Responsibilities include ensuring accurate meal packages, warming food, refilling beverages, tidying up, washing dishes, and documenting stock consumption.
  • End-of-shift tasks involve verifying cleanliness standards, preparing the dishwasher, securing alcohol areas, cleaning glassware and cutlery, and setting tables for the next day.
  • Strong customer service skills are essential for meeting client needs and ensuring satisfaction.
  • Attention to detail is crucial for tasks such as accurate meal preparation, cleanliness maintenance, and efficient stock documentation.
  • Effective communication is key for coordinating with team members and enhancing clients' experiences.
  • Organizational skills are needed for tasks like setting tables, arranging displays, and managing inventory.
  • Adaptability to diverse situations and teamwork are important for ensuring high cleaning standards and preparing for the next day's operations.
  • Proficient in bar service, adept at preparing a wide range of beverages from simple drinks to intricate cocktails.

Customer Service Representative, Waitress, Barista

Cedar Bakery
03.2022 - 03.2023
  • Responsible for addressing customer needs and ensuring they have a positive experience
  • Maintain customer satisfaction with forward-thinking strategies on addressing customer needs
  • Answer customer telephone calls promptly to avoid on-hold wait times
  • Ability to provide options to patrons with specific dietary requirements
  • Managed merchandising, inventory and sales
  • Responsible for bookings, catering and processing order requests and arranging merchandise pickup
  • Develop customer relationships through commitment to customer satisfaction
  • Investigate and resolve customer inquiries and complaints professionally and in a prompt manner
  • Ensure extensive knowledge of products and services, creating a welcoming and positive experience
  • Respond proactively and positively to rapid change
  • Trained new staff member regarding company operations, policies, and services
  • Monitor cash registers in multiple checkout stations and maintained adequate cash supply
  • Effectively managed the team to ensure optimal quality in presentation of food
  • Trained and managed employees to ensure extensive knowledge of food menus and products available
  • Maintain a clean and orderly workplace by sweeping, mopping, emptying rubbish and wiping down surfaces.

Waitress

Purple Emerald Lounge Bar
01.2020 - 03.2021
  • Providing excellent customer service to ensure customer satisfaction
  • Attentiveness, patience, professional rapport building relationships and perseverance to thrive in the Lounge Bar environment
  • Multitasking various front of house duties, collecting the bill and processing payment via the EFTPOS facilities
  • Efficiently processing customer orders and delivering food and beverages
  • Ability to provide information regarding specific food and beverage options available
  • Provided menu recommendations and information regarding food and beverage options
  • Ability to provide options to patrons with specific dietary requirements
  • Team player, able to effectively communicate with staff to ensure all orders are accurate and delivered promptly follow all relevant health department regulations
  • Strong organizational and multitasking skills with the ability to perform well in fast paced environment.

Customer Service Representative

Target
08.2016 - 08.2019
  • Provided exceptional customer service by developing a great rapport with customers
  • Greeted patrons upon entrance in a courteous and professional manner
  • Strong ability to work in a fast-paced environment, to learn and adapt quickly
  • Strong communication, literacy, and numeracy skills
  • Always striving to go the extra mile to help a customer find what they are seeking
  • Continually learn about company products to be able to effectively guide customers
  • Maintained consistent accuracy of cash register, made sure all payment transactions were correct and proficient
  • Ensured housekeeping was maintained and visual merchandising standards to make the store look more appealing and convenient to shop to customers
  • Responsible for product returns, cash refunds, and product exchange requests from customers
  • Organize and maintain merchandise in stockrooms, and fill in the selling floor or stock area.

Education

Graduate Certificate - Traffic Control

Centre of Vocational Education
Melbourne, VIC
08.2023

Graduate Certificate - Responsible Service of Alcohol

Victorian Commission For Gambling And Liquor Regulation
Melbourne, VIC
01.2021

Senior Secondary Certificate of Education -

Kew High Secondary College
Kew, VIC
11.2019

Skills

  • Exceptional Communication
  • Superior Customer Service
  • Strong Work Ethic
  • Ability to Work Under Pressure
  • Effective Time Management
  • Ability to Work in a Team
  • Industry Knowledge
  • Leadership Skills
  • Ability to Multitask
  • Meticulous attention to detail
  • Honest and Reliable
  • Flexibility and Adaptability
  • Critical thinking and problem-solving
  • Highly organised and efficient
  • Food safety compliance
  • Guest relations
  • POS System Operation
  • Complaint Handling

References

John Hilsberg

Delaware North

Premier Suites Manager

0410 457 189


Frank Lepore

Lionheart

Director

0417 366 433

Timeline

Venue Host

Lionheart Security
10.2023 - Current

Corporate Food and Beverage Attendant

Delaware North
04.2023 - Current

Customer Service Representative, Waitress, Barista

Cedar Bakery
03.2022 - 03.2023

Waitress

Purple Emerald Lounge Bar
01.2020 - 03.2021

Customer Service Representative

Target
08.2016 - 08.2019

Graduate Certificate - Traffic Control

Centre of Vocational Education

Graduate Certificate - Responsible Service of Alcohol

Victorian Commission For Gambling And Liquor Regulation

Senior Secondary Certificate of Education -

Kew High Secondary College

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