Vanessa Sweetman
Wanneroo
Summary
Supportive Team Facilitator Role with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in Alayacare use and negotiation. Known for goal-oriented mindset
Overview
5
5
years of professional experience
Work History
Team Facilitator
Avivo
06.2019 - Current
- Monitored progress on assigned tasks, prioritizing resources as needed to ensure timely completion of objectives.
- Collaborated with senior management to align team''s efforts with overarching organizational goals.
- Assisted in the recruitment and onboarding process for new hires, ensuring a smooth integration into the existing team structure.
- Mentored junior team members, helping them grow professionally while enhancing their contributions to the organization''s goals.
- Empowered individual contributors helping them find creative approaches to problem-solving ultimately driving better results.
- Coordinated training sessions to continually develop skills and competencies within the team.
- Boosted employee engagement through organizing regular team-building activities and fostering a positive work environment.
- Developed strong relationships with internal departments such as HR or IT support teams improving operational efficiency.
- Enhanced team productivity by implementing efficient communication practices and streamlining processes.
- Delegated tasks effectively among team members according to their strengths and areas of expertise, optimizing overall output quality.
- Trained and mentored new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
Service Coordinator
Avivo
07.2024 - 09.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
Education
No Degree - Year 10
Cecil Andrews College
Armadale 2010
Skills
- Mentoring abilities
- Collaborative mindset
- Customer Focus
- Motivational Techniques
- Lean principles
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Relationship Building
- Decision-Making
- Task Prioritization
- Coaching and Development
- Self Motivation
Baking,Diving,Being a Mum
I have recently started a Cake Decorating Business and have enjoyed all the tasks and responsibilities to come with that.
In my free time i like to go Free Diving and being underwater is a way of meditating and stress relief.
I am a Mother of two children Olivia 12 and Mason 11 i am the sole carer for my children and completed all tasks and Duties for them. My daughter was born with a disability so managing her daily life with her disability has always been a planned and scheduled task. We love to do outdoors activates as a family and making memories.
Languages
English
Professional Working
Auslan Sign Language
Professional Working
Timeline
Service Coordinator
Avivo
07.2024 - 09.2024
Team Facilitator
Avivo
06.2019 - Current
No Degree - Year 10
Cecil Andrews College
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