Vanessa Tate

• Coached new employees in NBS on all Nestle products, promotions, NPD so that they can effectively respond to consumer enquiries and complaints.
• Built a Power BI Dashboard to store our up to date product availability information with an easy search function as availability is the top contact in CES. This has had a huge impact on the team which has saved alot of time.
• Reviewed and updated knowledge articles in the CES Omni database to provide the NBS team with current information and scripts to answer consumer enquiries and complaints.
• Updated allergen lists to ensure they are up to date as it is really important to have the correct the information on these lists for the Nestle consumers.
• Facilitated virtual, in-person and blended learning sessions.

• Optimized existing reporting processes by identifying areas for improvement and implementing necessary changes.
• Taught myself how to build effective dashboards with Power BI and streamlined the VOC reporting process with the creation of several useful dashboards that are used in CES department and the wider business.
• Collaborated with cross-functional teams to gather accurate information for timely report creation.
• Consistently met deadlines with well-organized work plans and efficient time management skills.

Nutrition Adviser Territory manager role covering Western Sydney Medical Practices, Hospitals and organising health seminars to key to increase sales of Infant Formula within my territory.

Key skills:

Influencing key Health Professionals to recommend Nestle Infant Formulas within my territory.

Worked on the Milks and Baking categories as a Customer Operations Executive on the Woolworths account for a temporary 6 month secondment.

• Updated the monthly and weekly customer trackers for actual scan data.
• Analysed sales data and provided reports to the Woolworths CBM
• Collaborated with Sales Finance for Invoice Reconciliation.