Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Taylor

Clifton Springs,VIC

Summary

Dynamic individual with strong background in patient care and support. Skilled in assisting healthcare providers, managing administrative tasks, and ensuring smooth operations. Emphasizes teamwork and adaptability to meet evolving needs. Known for reliability, strong communication, and results-driven approach.

Overview

21
21
years of professional experience

Work History

Allied Health Assistant ( Clinical)

Central Gippsland Tafe
07.2021 - 02.2025
  • Implemented time management strategies that increased efficiency within the allied health department.
  • Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
  • Communicated with patients, families, physicians and other healthcare team members about patient care.
  • Provided educational resources for patients and families on relevant health topics, empowering them to make informed decisions about their care.
  • Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
  • Assisted in the development of individualized care plans for patients, leading to improved health outcomes.
  • Participated in ongoing professional development activities, staying current with best practices in allied health services.
  • Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
  • Monitored vital signs of patients during therapy sessions, ensuring their safety throughout treatment.
  • Supported physical therapists in implementing exercise programs, promoting patient mobility and independence.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in better patient management.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Documented patient information and care activities in electronic health record
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Allied Health Assistant ( Non-Clinical)

Central Gippsland Health
07.2021 - 02.2025
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported Professionals with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Facilitated patient education by distributing relevant health and wellness pamphlets.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Implemented time management strategies that increased efficiency within the allied health department.
  • proficient in excel, EMR, Splose, carelink and IPM programs
  • developed AHA department handbooks, procedures, portfolios and onboarding materials
  • coordinated team for installation of Occupational therapist Home modifications prescriptions including billing
  • comprehensive understanding of funding streams including CHSP, HCP,NDIS, TCP, DVA, RITH and STRC

Night Shift Supervisor

COLES
01.2018 - 06.2021


  • Management of the store ensuring all work is completed and store is ready for daily operation
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Massage Therapist

GIPPS TAFE MASSAGE INHOUSE CLINIC
10.2013 - 11.2017
  • Ensure O&HS was adhered too
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Refer clients to medical practitioners where required, other services and return visits
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.

Under 17s Team Manager

MIRBOO NORTH BASKETBALL ASSOCIATION
01.2014 - 12.2014
  • Responsible for forming team composition for Under 17s
  • Ensure all payments where up to date and report to Treasurer
  • Cleaned up and secured the building after games
  • Collected uniform tops after games, washing and returning them on game days
  • Nominate participants for awards
  • Ensure clothing policy was adhered too
  • Organise the referee rosters for all games
  • Was required to be present to at all matches

President Primary School Committee

YINNAR PRESCHOOL
01.2004 - 12.2009
  • Facilitated committee membership elections.
  • Coordinated, generated or created documents to distribute to committee.
  • Communicated with project staff to coordinate committee-related activities.
  • Proposed call and meeting agenda items to committee leadership.
  • Cultivated a positive committee culture by promoting open communication, recognition of achievements, and constructive feedback.
  • Coordinated successful events, consistently surpassing fundraising targets and raising awareness for the organization''s mission.
  • Enhanced communication between committee members by establishing clear guidelines for discussion and decision-making processes.
  • Spearheaded initiatives to improve committee operations, resulting in increased productivity and member satisfaction.

Education

Advanced Excel

Tafe Gippsland
Sale, VIC
10-2024

CERTIFICATE IV IN ALLIED HEALTH ASSISTANCE - Interpret and Apply medical terminology, Communicate and work in health or community, Work with diverse people, Manage legal and ethical Compliance, Reflect on and improve own professional practice, Recognise healthy body systems, Confirm physical health status, Deliver and monitor a client specific physiotherapy program, Support client independence and community participation, Support the delivery and monitoring of physiotherapy programs for mobility, Assist with the development and maintenance of client functional status, Support the fitting of assistive equipment, Work within a community rehabilitation environment, Provide First Aid, Take clinical measurements, Follow Safe work practices for direct client care

TAFE Gippsland
12.2020

FOOD HANDLERS COURSE -

Tafe Gippsland
08.2019

RESPONSIBLE SERVICE OF ALCOHOL -

Tafe Gippsland
08.2019

CERTIFICATE IV IN MASSAGE THERAPY - Work Effectively with Others, Confirm Physical Health Status, Communicate Effectively With Clients, Administer A Practice, Make Referrals To Other Health Care Professionals When Appropriate, Use Specific Health Terminology To Communicate Effectively, Apply First Aid, Communicate And Work Effectively In Health, Comply With Infection Control Policies and Procedures, Work Within A Massage Framework, Provide Massage Treatment and Plan Massage Treatment, Apply Massage Assessment Framework, Perform Massage Health Assessment, OH&S Policies and Procedures

Gipps TAFE
01.2013

Skills

  • Customer care skills
  • Staff supervision skills
  • Ability to handle diverse clients and situations
  • Understand medical terminology
  • Organizational skills
  • Multitasking
  • Prioritization
  • Understanding of policies and procedure
  • Teamwork
  • Knowledge of OH&S Policies and Procedures
  • Data entry
  • Maintaining staff records
  • Teamwork and cooperation
  • Professionalism and work ethic
  • Organizational growth
  • Self-motivation and initiative
  • Patient confidentiality practices
  • Communication and interpersonal skills
  • Healthcare team collaboration
  • Patient care coordination
  • Patient assessment
  • Problem-solving capacity
  • Cultural competency awareness
  • Data entry and record keeping
  • First aid and CPR
  • Willingness to learn
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Activities of daily living ADL support
  • Clinical documentation
  • Patient care quality
  • Direct patient care
  • Empathy and compassionate care
  • Team collaboration
  • Effective communication
  • Goal setting

Timeline

Allied Health Assistant ( Clinical)

Central Gippsland Tafe
07.2021 - 02.2025

Allied Health Assistant ( Non-Clinical)

Central Gippsland Health
07.2021 - 02.2025

Night Shift Supervisor

COLES
01.2018 - 06.2021

Under 17s Team Manager

MIRBOO NORTH BASKETBALL ASSOCIATION
01.2014 - 12.2014

Massage Therapist

GIPPS TAFE MASSAGE INHOUSE CLINIC
10.2013 - 11.2017

President Primary School Committee

YINNAR PRESCHOOL
01.2004 - 12.2009

FOOD HANDLERS COURSE -

Tafe Gippsland

RESPONSIBLE SERVICE OF ALCOHOL -

Tafe Gippsland

CERTIFICATE IV IN MASSAGE THERAPY - Work Effectively with Others, Confirm Physical Health Status, Communicate Effectively With Clients, Administer A Practice, Make Referrals To Other Health Care Professionals When Appropriate, Use Specific Health Terminology To Communicate Effectively, Apply First Aid, Communicate And Work Effectively In Health, Comply With Infection Control Policies and Procedures, Work Within A Massage Framework, Provide Massage Treatment and Plan Massage Treatment, Apply Massage Assessment Framework, Perform Massage Health Assessment, OH&S Policies and Procedures

Gipps TAFE

Advanced Excel

Tafe Gippsland

CERTIFICATE IV IN ALLIED HEALTH ASSISTANCE - Interpret and Apply medical terminology, Communicate and work in health or community, Work with diverse people, Manage legal and ethical Compliance, Reflect on and improve own professional practice, Recognise healthy body systems, Confirm physical health status, Deliver and monitor a client specific physiotherapy program, Support client independence and community participation, Support the delivery and monitoring of physiotherapy programs for mobility, Assist with the development and maintenance of client functional status, Support the fitting of assistive equipment, Work within a community rehabilitation environment, Provide First Aid, Take clinical measurements, Follow Safe work practices for direct client care

TAFE Gippsland

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Vanessa Taylor