Vanessa Turner

• As swimming instructors is to present swimming methods to enhance student understanding.
• Demonstrate swimming techniques for better student understanding. Swim sessions followed safety rules, in and out of the water.
• A good learning environment comes from teamwork to ensure we support our students' drills and techniques as they learn.
• Developed basic survival skills: floating, treading water, and pool safety entry and exits.
• We teach them from baby classes through to mini squad stroke correction.

I am contracted part time for five days a week. Three opens and two closes; all procedures follow, and cleaning is completed within the time.

FOH and store management:

• Customer Service: Greet customers warmly and assist them where needed, answer questions about products, store policies, and promotions.
• Handling customer complaints or concerns with patience and professionalism.
• Operate the cash register, process sales, and manage cash and card transactions.
• Keep the store clean and organized, including tidying shelves, displays, and the checkout area.
• Ensure the store is presentable and safe for customers.

Kitchen Hand and food prep:

• Maintained cleanliness and organization of kitchen and food preparation areas.
• Assisted chefs with food preparation and ingredient assembly tasks.
• Followed food safety guidelines to ensure proper storage and handling of ingredients.
• Collaborated with team members to streamline kitchen workflows during peak hours.
• Managed waste disposal and recycling to promote sustainability in kitchen operations.
• Restocked supplies and inventory to ensure uninterrupted kitchen functionality.
• Supported training of new staff on kitchen procedures and safety protocols.
• Cleaned dishes, pots, pans and utensils.
• Swept and mopped floors to maintain cleanliness in the kitchen area.
• Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.

FOH/Customer-Facing Duties:

• Operate the point-of-sale (POS) system to process purchases.
• Scan items accurately, ensuring correct pricing, and applying any discounts or promotions.
• Handle cash and debit card transactions.
• Bag items carefully and efficiently.
• Assist customers with queries and locating items.
• Escalate issues to management when required.

BOH/Night Fill Duties:

• Organize stock transfer from the back area to the correct aisle for restocking.
• Refacing shelves to ensure items were clearly seen and correctly displayed.
• Hanging promotional signs and sales tags. General cleaning and tidying of the store.

• Assisted with daily operations at swimming facility ensuring safety and cleanliness.
• Monitored pool conditions and reported any safety concerns to management promptly.
• Engaged with customers to provide information about programs and schedules effectively.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Brista, kitchen hand:

• Prepared and served coffee beverages to customer specifications.
• Followed food safety guidelines to ensure proper storage and handling of ingredients.

Cleaning, closing:

• Managed waste disposal and recycling.
• Cleaned benches, dishes, and utensils.
• Maintained cleanliness of workstations throughout shifts.
• Swept and mopped floors to maintain cleanliness in the kitchen area.
• Disposed of garbage according to health regulations.
• Cleaning windows, walls, furniture and fixtures.
• Performed maintenance duties such as cleaning floors, walls, counters.

During this time, I completed a Cert 3 in sport and recreation. While completing years 10 and 11.