Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Utteridge

Griffin

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Business Owner

Macrame SweetNess
12.2019 - 01.2024
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained and motivated employees to perform and assist in teaching workshops, packing orders
  • Organized and attended shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to maintain excellent customer service.

Professional Nail Technician

Flirt Beauty Services
01.2017 - 03.2020
  • Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
  • Increased client retention through excellent communication skills and personalized nail care recommendations.
  • Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
  • Promoted salon''s reputation with creative nail designs that matched clients'' preferences and personal style.
  • Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
  • Developed professional relationships with clients by addressing concerns and resolving issues promptly.
  • Maintained inventory of supplies, anticipating needs, and placing orders to ensure adequate stock levels at all times.
  • Stayed current on latest trends in the nail industry by attending seminars, trade shows, and networking events regularly.
  • Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
  • Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
  • Utilized advanced knowledge of skin care treatments to provide targeted hand massages during manicures or foot massages during pedicures for enhanced relaxation experiences.
  • Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
  • Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
  • Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Offered advice and recommended products to improve and maintain nails.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Educated clients on proper use of salon products.

Merchandiser

Ferrero
03.2015 - 05.2016
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Negotiated advantageous vendor relationships for additional marketing support or exclusive product offerings instore.
  • Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Arranged consistent shelves, bins, and racks at numerous locations by following established planograms.
  • Developed merchandising strategy to efficiently move overstock.

Merchandiser

Cutayar Enterprises
02.2013 - 03.2015
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
  • Updated pricing and signage to complete product displays and educate customers.

Store Manager

IGA Boondall
02.2012 - 02.2013
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Year 10 -

Craigslea State High School
Chermside West, QLD
12.1985

Skills

  • Project Management
  • Business Planning
  • Staff Management
  • Business Administration
  • Customer Service
  • Quality Assurance
  • Public Speaking
  • Attention to Detail
  • Customer Relations
  • Team Leadership
  • Social Media Marketing
  • Customer Retention
  • Delegating Work
  • Teamwork and Collaboration

Timeline

Business Owner

Macrame SweetNess
12.2019 - 01.2024

Professional Nail Technician

Flirt Beauty Services
01.2017 - 03.2020

Merchandiser

Ferrero
03.2015 - 05.2016

Merchandiser

Cutayar Enterprises
02.2013 - 03.2015

Store Manager

IGA Boondall
02.2012 - 02.2013

Year 10 -

Craigslea State High School

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Vanessa Utteridge