Hi, I’m
Vanessa Ndabanengi
Brisbane,QLD
"Everybody's gotta learn, nobody's born knowin'."
Harper Lee
Summary
Enthusiastic learner with a passion for taking on new challenges to improve skill set and interpersonal abilities. Strong track record in management, successfully overseeing daily operations, enforcing protocols, and optimizing workflow efficiency. Committed to fostering a collaborative environment and achieving operational goals. Known for reliability, adaptability to changing demands, and a strong focus on leadership and effective communication.
Overview
6
years of professional experience
3
Certification
Work History
Wendy's
Shift Manager
11.2024 - Current
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
QLD Taco Bell
Shift lead
03.2023 - 12.2024
Job overview
- Preparing food up to standard utilizing the correct protocol
- Leading with pride and care
- Maintaining rhythm in preparation procedures and keeping balance within the team
- Problem solving and resolving problems for customer grievances
- Fulfilled orders with high accuracy and attention to detail
- Fast learner
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
NSW KFC
CUSTOMER SERVICE TEAM MEMBER
01.2019 - 02.2023
Job overview
- Efficiently and quickly carry out tasks optimising time and space
- Constantly being productive and keeping institution clean and up to standard
Baker's delight
JUNIOR SALES ASSISTANT
12.2018 - 01.2023
Job overview
- Built strong working relationships with fellow associates and corporate contacts
- Upselling products effectively and efficiently thereby upping the sales
- Managed to work both independently and in a team with minimal supervision
- Operated tills and eftpos and high accuracy
Education
Griffith University
Bachelor from Law and Business Enterprise
Skills
- Punctuality and attendance: I have good time management skills and I am always early and present for all my appointments
- Communication: I participated in a public speaking and debate competition I am a very confident person with an assertive character
- Computer Literacy: I can operate approximately most computer operations
- Eager to learn and apply relevant knowledge: I always enjoy learning new things and applying my own knowledge if needed
- Reliable hard worker: I am an industrious person who is passionate about everything I do, and I am very honest and reliable
- Can work under high pressure with little or no supervision
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
- Team development
- Interpersonal skills
Certification
RSA
First Aid
Food Safety Certificate
Languages
English
Native or Bilingual
Shona
Native or Bilingual
Ndebele
Native or Bilingual
Interests
- Avid Reader
- Knitting and Crocheting
- Strategy Games
- Reading
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Aloha
Excel
Word
Work Preference
Work Type
Part TimeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs4-day work weekTimeline
Shift Manager
Wendy's
11.2024 - Current
Shift lead
QLD Taco Bell
03.2023 - 12.2024
CUSTOMER SERVICE TEAM MEMBER
NSW KFC
01.2019 - 02.2023
JUNIOR SALES ASSISTANT
Baker's delight
12.2018 - 01.2023
Griffith University
Bachelor from Law and Business Enterprise
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