Job Search Status
Open to workDesired start date: Immediately
Open To Work
Vanessa Vidovic
Hoppers Crossing,VIC
Work Preference
Summary
Detail-oriented professional with 14 years in reception and front desk management. Skilled in coordinating events, scheduling appointments, and maintaining organized filing systems. Committed to enhancing customer satisfaction and streamlining office operations.
Overview
14
14
years of professional experience
Work History
Reception /Front Desk Concierge
Avant Insurance - Melbourne Office
Melbourne, VIC
12.2011 - 11.2025
- Managed front desk operations, providing exceptional customer service to visitors and clients.
- Assisted with scheduling appointments, coordinating meetings, and managing calendars for staff members.
- Maintained organized filing systems and electronic records for efficient information retrieval.
- Processed incoming and outgoing communications, ensuring timely responses to inquiries.
- Liaise with Executive Assistants and Personal Assistants regarding training and events which are interstate based.
- Supported administrative tasks such as data entry, document preparation, and office supply management.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated scheduling for appointments and meetings, optimizing office workflow efficiency.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Maintained clean and organized front desk areas to uphold polished company image.
Receptionist
Johnson Controls Pty Ltd/ CSC Australia
Docklands, VIC
2007 - 2011
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Receptionist
NAB
Melbourne, VIC
1988 - 2006
- Maintained office supplies inventory, coordinating reorders as necessary.
- Assisted in organizing company events and meetings, enhancing team collaboration.
- Implemented filing system improvements for better document retrieval efficiency.
- Provided administrative support to various teams, facilitating smooth operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Arts - Urban Studies
Footscray Institute of Technology
Melbourne, VICSkills
Greeting and assisting visitor and members
Answering and directing phone calls and emails
Managing meeting room bookings and security procedures
Handling incoming and outgoing mail, couriers and deliveries
Supporting Member services and staff enquiries
Maintaining reception and common areas
Assisting with office events, Town Halls and Meetings
Ordering and monitoring office supplies and kitchen stock
Coordinating staff photos, lockers allocations and desk bookings
Support facilities management tasks and workplace operation
Timeline
Reception /Front Desk Concierge
Avant Insurance - Melbourne Office
12.2011 - 11.2025
Receptionist
Johnson Controls Pty Ltd/ CSC Australia
2007 - 2011
Receptionist
NAB
1988 - 2006
Bachelor of Arts - Urban Studies
Footscray Institute of Technology