Vanessa Visona
Brisbane,QLD
Summary
Dedicated and service-oriented hospitality professional with over three years of experience in guest services and front desk operations, adept at building strong relationships with guests, managing team dynamics, and ensuring a smooth, efficient operation. Looking to leverage my skills in customer service, communication, and problem-solving in a dynamic hospitality environment, but I am open to new opportunities where I can apply my expertise while continuing to grow and develop in diverse roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Assistant
Eagle Junction Tobacco & Gifts
Clayfield, QLD
05.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and product knowledge.
- Oversaw inventory management, including stock ordering and organization.
- Developed promotional displays to enhance product visibility and sales.
- Implemented cash handling procedures for accurate register management.
- Resolved customer complaints to maintain satisfaction and loyalty.
Barista
Zarraffa's Coffee
Hendra, QLD
04.2025 - 06.2025
- Prepared and served high-quality coffee beverages to customers daily.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and various brewing equipment efficiently.
- Engaged customers with friendly service and product knowledge.
- Assisted in inventory management, ensuring stock levels met demand.
- Collaborated with team members to create a positive work atmosphere.
Shop Assistant
Northside Tobacconist
Zillmere, QLD
10.2024 - 11.2024
- Assisted customers in selecting tobacco products and accessories.
- Managed inventory levels and restocked shelves as needed.
- Maintained cleanliness and organization of the sales floor and displays.
- Provided exceptional customer service to foster repeat business relationships.
Team member
Red rooster
Nundah, QLD
01.2024 - 08.2024
- Operate cash registers, processed payment
- Managed food preparation tasks, including cooking, assembling orders, and maintaining consistency in quality and presentation
- Maintained a clean and organized work area, including dining areas, kitchens, and restrooms
Team member
McDonald’s
Albion, QLD
01.2024 - 06.2024
- Worked collaboratively with team members to prepare and serve food in a fast-paced environment while maintaining high standards of cleanliness and food safety
- Demonstrated strong communication skills, interacting with customers and team members to address needs and resolve issues promptly
- Assisted in stocking and organizing inventory, ensuring supplies were readily available
Team Member
Hungry Jacks
Mudgeeraba, QLD
03.2023 - 08.2023
- Operated kitchen equipment efficiently during peak service hours.
- Assisted customers with orders, ensuring a positive dining experience.
- Supported inventory management by restocking supplies and tracking usage.
- Handled cash register transactions accurately and efficiently during shifts.
Team member
Hungry Jack’s
Goodna
01.2023 - 05.2023
- Operated cash registers, processed payments, and handled customer inquiries efficiently and accurately
- Provided exceptional customer service by greeting and assisting customers with orders, ensuring a positive experience
- Assisted with inventory management, ensuring that supplies were stocked and available during peak hours
Team member
McDonald’s
Goodna
01.2021 - 02.2023
- Collaborated with team members to prepare and serve food quickly, while ensuring cleanliness and compliance with food safety standards
- Contributed to food preparation, cooking, and assembling orders, ensuring consistency in both taste and appearance
Education
Completed year 12 -
Queensland Pathways State Secondary College
Bundamba, QLD11-2022
Some College (No Degree) - University Pathway
TAFE Queensland
QLDSkills
- Customer service
- Time management
- Organization
- Problem solving
- Teamwork
- Adaptability
- Store opening and closing procedures
Accomplishments
- Awarded the ADF Long Tan Youth Leadership and Teamwork Award upon Year 12 graduation, 2022
- Awarded the Principal's Choice Award for Student Success, 2022
Certification
- Certificate II in Tourism
- Certificate II in Active Volunteering
- Certificate II in Functional Literacy
- Certificate II in Skills for Work and Vocational Pathways
- Certificate I in General Education for Adults
- Certificate II in General Education for Adults
Timeline
Store Assistant
Eagle Junction Tobacco & Gifts
05.2025 - Current
Barista
Zarraffa's Coffee
04.2025 - 06.2025
Shop Assistant
Northside Tobacconist
10.2024 - 11.2024
Team member
Red rooster
01.2024 - 08.2024
Team member
McDonald’s
01.2024 - 06.2024
Team Member
Hungry Jacks
03.2023 - 08.2023
Team member
Hungry Jack’s
01.2023 - 05.2023
Team member
McDonald’s
01.2021 - 02.2023
Completed year 12 -
Queensland Pathways State Secondary College
Some College (No Degree) - University Pathway
TAFE Queensland
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