Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vanessa Visona

Brisbane,QLD

Summary

Dedicated and service-oriented hospitality professional with over three years of experience in guest services and front desk operations, adept at building strong relationships with guests, managing team dynamics, and ensuring a smooth, efficient operation. Looking to leverage my skills in customer service, communication, and problem-solving in a dynamic hospitality environment, but I am open to new opportunities where I can apply my expertise while continuing to grow and develop in diverse roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Assistant

Eagle Junction Tobacco & Gifts
Clayfield, QLD
05.2025 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and mentored staff on customer service and product knowledge.
  • Oversaw inventory management, including stock ordering and organization.
  • Developed promotional displays to enhance product visibility and sales.
  • Implemented cash handling procedures for accurate register management.
  • Resolved customer complaints to maintain satisfaction and loyalty.

Barista

Zarraffa's Coffee
Hendra, QLD
04.2025 - 06.2025
  • Prepared and served high-quality coffee beverages to customers daily.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Operated espresso machines and various brewing equipment efficiently.
  • Engaged customers with friendly service and product knowledge.
  • Assisted in inventory management, ensuring stock levels met demand.
  • Collaborated with team members to create a positive work atmosphere.

Shop Assistant

Northside Tobacconist
Zillmere, QLD
10.2024 - 11.2024
  • Assisted customers in selecting tobacco products and accessories.
  • Managed inventory levels and restocked shelves as needed.
  • Maintained cleanliness and organization of the sales floor and displays.
  • Provided exceptional customer service to foster repeat business relationships.

Team member

Red rooster
Nundah, QLD
01.2024 - 08.2024
  • Operate cash registers, processed payment
  • Managed food preparation tasks, including cooking, assembling orders, and maintaining consistency in quality and presentation
  • Maintained a clean and organized work area, including dining areas, kitchens, and restrooms

Team member

McDonald’s
Albion, QLD
01.2024 - 06.2024
  • Worked collaboratively with team members to prepare and serve food in a fast-paced environment while maintaining high standards of cleanliness and food safety
  • Demonstrated strong communication skills, interacting with customers and team members to address needs and resolve issues promptly
  • Assisted in stocking and organizing inventory, ensuring supplies were readily available

Team Member

Hungry Jacks
Mudgeeraba, QLD
03.2023 - 08.2023
  • Operated kitchen equipment efficiently during peak service hours.
  • Assisted customers with orders, ensuring a positive dining experience.
  • Supported inventory management by restocking supplies and tracking usage.
  • Handled cash register transactions accurately and efficiently during shifts.

Team member

Hungry Jack’s
Goodna
01.2023 - 05.2023
  • Operated cash registers, processed payments, and handled customer inquiries efficiently and accurately
  • Provided exceptional customer service by greeting and assisting customers with orders, ensuring a positive experience
  • Assisted with inventory management, ensuring that supplies were stocked and available during peak hours

Team member

McDonald’s
Goodna
01.2021 - 02.2023
  • Collaborated with team members to prepare and serve food quickly, while ensuring cleanliness and compliance with food safety standards
  • Contributed to food preparation, cooking, and assembling orders, ensuring consistency in both taste and appearance

Education

Completed year 12 -

Queensland Pathways State Secondary College
Bundamba, QLD
11-2022

Some College (No Degree) - University Pathway

TAFE Queensland
QLD

Skills

  • Customer service
  • Time management
  • Organization
  • Problem solving
  • Teamwork
  • Adaptability
  • Store opening and closing procedures

Accomplishments

  • Awarded the ADF Long Tan Youth Leadership and Teamwork Award upon Year 12 graduation, 2022
  • Awarded the Principal's Choice Award for Student Success, 2022

Certification

  • Certificate II in Tourism
  • Certificate II in Active Volunteering
  • Certificate II in Functional Literacy
  • Certificate II in Skills for Work and Vocational Pathways
  • Certificate I in General Education for Adults
  • Certificate II in General Education for Adults

Timeline

Store Assistant

Eagle Junction Tobacco & Gifts
05.2025 - Current

Barista

Zarraffa's Coffee
04.2025 - 06.2025

Shop Assistant

Northside Tobacconist
10.2024 - 11.2024

Team member

Red rooster
01.2024 - 08.2024

Team member

McDonald’s
01.2024 - 06.2024

Team Member

Hungry Jacks
03.2023 - 08.2023

Team member

Hungry Jack’s
01.2023 - 05.2023

Team member

McDonald’s
01.2021 - 02.2023

Completed year 12 -

Queensland Pathways State Secondary College

Some College (No Degree) - University Pathway

TAFE Queensland

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Vanessa Visona