Vanessa Webb
AIN
McGraths Hill,NSW
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dedicated safety professional with a firm understanding of regulatory compliance, hazardous materials handling and incident management. Skilled in leading weekly meetings, developing training programs and managing workers compensation claims.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
AIN
Tallwoods Age Care
, NSW
10.2021 - Current
- Applied effective time management techniques to meet tight deadlines.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Safety Coordinator
BHP Olympic Dam
Roxby Downs, SA
02.2018 - 02.2020
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Recommended changes to company culture to improve safety and meet changing demands.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety audits and investigated plant quality issues.
- Developed new training programs to address performance and knowledge issues.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Coached employees, managers and executives on effective safety policies.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
- Conducted investigations into incidents and reported on findings.
- Responded to any emergencies as instructed and with utmost efficiency.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Liaised with management and employees enable smooth communication regarding safety procedures.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
Bartender
Roxby Downs Tavern
Roxby Downs, SA
02.2013 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Built relationships with vendors to manage orders and negotiate costs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Deli Worker
Coles Supermarket
Moranbah, QLD
02.2001 - 02.2012
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Offered product samples to customers, generating additional sales through taste-testing.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
Education
RSA NSW , RSG NSW -
Express Online Training
Certificate 3 In Age Care - Age Care
ARC Training
Sydney, NSW 02.2021 - 10.2021
Year11 -
Moranbah High School
01.2000 - 02.2005
Diploma - Safety
TAFE
South Australia 02.2005 - 02.2006
Skills
Maintaining safe environment
Preventive Maintenance Programs
OSHA standards and codes
Training and mentoring
Safety and compliance inspections
Occupational health hazards
Safety audits
Occupational safety
Protective equipment
Hazardous materials handling
Risk management
Meeting leadership
Safety courses
Training development
Timeline
AIN
Tallwoods Age Care
10.2021 - Current
Certificate 3 In Age Care - Age Care
ARC Training
02.2021 - 10.2021
Safety Coordinator
BHP Olympic Dam
02.2018 - 02.2020
Bartender
Roxby Downs Tavern
02.2013 - 02.2018
Diploma - Safety
TAFE
02.2005 - 02.2006
Deli Worker
Coles Supermarket
02.2001 - 02.2012
Year11 -
Moranbah High School
01.2000 - 02.2005
RSA NSW , RSG NSW -
Express Online Training