Vanessa Westland
Brisbane,QLD
Summary
A dynamic and performance driven retail leader with over 20 years experience in the home lifestyle industry which includes Multi brand management and over 8 years within a global organisation. I am extremely passionate about the customer journey and the importance of creating a culture of service and excellence. I am inspired by working for organisations that imbed a rich culture and commitment to their People, Communities and our Planet.
Overview
6
6
years of professional experience
Work History
Williams Sonoma Pty Ltd
Williams Sonoma Australia Pty Ltd
2015 - Current
Australia
Country Retail Director
04.2021 - 04.2023
- Implemented new policies and procedures to improve efficiency.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
All Brands
Country Retail Manager
04.2019 - 04.2021
- Developed and implemented retail strategies to ensure profitable operations.
- Established performance metrics and evaluated employee performance against established goals.
- Assessed existing merchandising strategies and developed new approaches as needed.
- Coordinated visual merchandising efforts across multiple stores and locations.
- Cultivated a culture of excellence by providing feedback and coaching team members.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
West Elm and Williams Sonoma Brands
Country Retail Manager
11.2017 - 04.2019
- Developed and implemented retail strategies to ensure profitable operations.
- Established performance metrics and evaluated employee performance against established goals.
- Assessed existing merchandising strategies and developed new approaches as needed.
- Coordinated visual merchandising efforts across multiple stores and locations.
- Cultivated a culture of excellence by providing feedback and coaching team members.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Diploma of Costume Design -
East Sydney Technical College
Sydney, NSWAssociate Diploma - Applied Fashion Design And Manufacturing -
East Sydney Technical College
Sydney, NSWSkills
- Strategic Planning and Execution
- Performance Analysis
- Business Leadership
- Business Forecasting
- Team Leadership
- Critical Thinking
Timeline
Australia
Country Retail Director
04.2021 - 04.2023
All Brands
Country Retail Manager
04.2019 - 04.2021
West Elm and Williams Sonoma Brands
Country Retail Manager
11.2017 - 04.2019
Williams Sonoma Pty Ltd
Williams Sonoma Australia Pty Ltd
2015 - Current
Diploma of Costume Design -
East Sydney Technical College
Associate Diploma - Applied Fashion Design And Manufacturing -
East Sydney Technical College
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