VANESSA WONG
Cannington,Australia
Summary
Experienced in customer service roles for the past 9 years with a strong background in effectively interacting with individuals from diverse cultural backgrounds. Excellent communication skills and phone etiquette. Able to effortlessly navigate conversations in English, Chinese, and Malay. Quick adaptability and enthusiasm for acquiring new knowledge. A fast learner always eager to expand my skill set. Colleagues frequently commend me for my collaborative nature, recognizing me as a valuable team player.
Overview
9
9
years of professional experience
Work History
Australia Post Courier
Courier
02.2019 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Tracked delivery status and updated customers for expected delivery time.
- Escalated issues to supervisor for immediate remediation.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Delivered packages to customer doorsteps and business offices.
- Reduced delivery times, optimizing routes based on traffic and weather conditions.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Ensured compliance with transportation regulations, maintaining clean driving record.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Ensured shipment status records were up-to-date using barcode technology.
- Delivered packages punctually fostering lasting customer relations.
Waitperson
Bull Creek Hawker
07.2017 - 02.2019
- Ensured customer satisfaction through excellent service.
- Efficiently took and served food and drink orders.
- Organized table arrangements, maintaining hygiene.
- Ensured timely settlement of dues.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Promoted a welcoming environment for all guests by engaging in friendly conversation while maintaining professionalism and respecting their privacy.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
George Peck
11.2017 - 09.2018
- Company Overview: Malaysia
- Provide excellent customer service to ensure satisfaction
- Taking orders and serving snacks and drinks
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Assessing bar customers’ needs and preferences and making recommendations
- Malaysia
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Sales Assistant
Sportslink
12.2016 - 08.2017
- Company Overview: Singapore
- Escort and direct customers to the correct aisle or shelf that holds their choice of products
- Provide customers with pricing information and any special discounts or promotions that the store if offering
- Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically
- Guide customers through the payment procedure by taking cash or processing credit cards in exchange of sold items
- Act as first point of contact by welcoming customers in the retail store
- Singapore
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Organized in-store promotions to increase awareness of new product lines.
- Developed loyal customer base by providing consistent, high-quality service.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress
Ju Shin Jung
04.2016 - 11.2016
- Company Overview: Singapore
- Provide excellent customer service to ensure satisfaction
- Greet customers and present menu, take and serve orders
- Arrange table settings and maintain cleanliness
- Deliver checks and collect payment
- Singapore
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School - equivalent to Year 12
Kota Kinabalu High School
Kota KinabaluSkills
- Effective Communication
- Customers service
- Adaptable to New Learning Opportunities
- Safety Procedures
- Collaborative Teamwork
- Attention to details
Jobsearch - Status
I am a keen, hard working, reliable and excellent time keeper
Timeline
Australia Post Courier
Courier
02.2019 - Current
Bartender
George Peck
11.2017 - 09.2018
Waitperson
Bull Creek Hawker
07.2017 - 02.2019
Sales Assistant
Sportslink
12.2016 - 08.2017
Waitress
Ju Shin Jung
04.2016 - 11.2016
High School - equivalent to Year 12
Kota Kinabalu High School
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