Summary
Overview
Work History
Education
Skills
Timeline
Generic

VANESSA YATES

Gilgandra,NSW

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Ampol
Gilgandra, NSW
10.2023 - Current
  • Managed customer transactions using Ampol's point-of-sale system efficiently.
  • Handled complaints with empathy, ensuring timely resolutions for customers.
  • Trained new staff on customer service standards and operational procedures.
  • Engaged with customers to promote loyalty programs and services offered by Ampol.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Kitchen Hand

Caltex
Gilgandra
02.2018 - 04.2019
  • Assisted chefs with food preparation tasks and ingredient sourcing.
  • Collaborated with team members to ensure efficient food service during peak hours.
  • Communicated effectively with co-workers regarding daily tasks assigned.

Cleaner

Gilgandra Motel
Gilgandra, NSW
05.2017 - 01.2018
  • Maintained cleanliness of guest rooms and common areas daily.
  • Ensured proper sanitation of bathrooms and kitchen facilities.
  • Followed established safety protocols while using cleaning equipment.
  • Responded to guest requests for additional cleaning services quickly.

Education

Gilgandra High School
Gilgandra, NSW

Skills

  • Customer service
  • Complaint resolution
  • Point-of-sale operation
  • Staff training
  • Loyalty program promotion
  • Customer relationship management
  • Attention to detail
  • Strong teamwork

Timeline

Customer Service Representative

Ampol
10.2023 - Current

Kitchen Hand

Caltex
02.2018 - 04.2019

Cleaner

Gilgandra Motel
05.2017 - 01.2018

Gilgandra High School
VANESSA YATES