Vanessa Zerella
Adelaide , Newton ,SA
Summary
Adept at enhancing passenger satisfaction, I excelled at Rex Airlines by leveraging my strong work ethic and exceptional customer service skills. Skilled in first aid and safety procedures, I adeptly handled emergencies, ensuring passenger safety and comfort. My ability to adapt and communicate effectively boosted team morale and passenger experience, marking significant achievements in my 10 years + career .
Overview
16
16
years of professional experience
Work History
Flight Attendant
Rex Airlines
04.2008 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Anticipated the passengers needs to enhance comfort for an enjoyable flight.
- Conducted pre flight checks and instructed passengers on safety and emergency procedures.
- Maintained the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Handled medical emergencies calmly and competently following established protocols while liaising with crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs with empathy and friendliness.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Education
Food And Beverage Managment -
Regency TAFE
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Safety Procedures
- Cultural Awareness
- Company policy adherence
- Multitasking
- Passenger Interaction
- Effective Communication
- Adaptability and Flexibility
Timeline
Flight Attendant
Rex Airlines
04.2008 - Current
Food And Beverage Managment -
Regency TAFE
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