Vanessa Christine Hussney
Brighton-Le-Sands,NSW
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. It’s a career change back to where it all began. Being people's person by nature and thrive on creating a memorable customer experience
Overview
32
32
years of professional experience
Work History
Senior Project Manager, Hotel Renovations
Oscars Hotels
01.2015 - Current
- Delivered outstanding service to patrons maintain and extend relationships for future business opportunities.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Partnered with project team members to identify and quickly address problems.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Company Owner
Self-employeed
03.2008 - 11.2014
- Motivated employees to consistently improve performance through company culture
- Negotiated contracts with home owners and service providers to secure favorable terms of service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with clients and trade members and assessing performance.
Designer Project Manager
Bathroom Images
01.1996 - 01.2005
- Selected suitable materials and created designs for use in client presentations and communications.
- Managed and expedited complex projects worth $50,000.00 in revenue.
- Developed and implemented project plans and budgets to ensure successful execution.
- Spearheaded design process to align with client specifications and budget.
- Maintained open communication by presenting regular updates on project status to customers.
Restaurant General Manager
Spaghetti Shop (Family Owned And Operated)
05.1994 - 01.1996
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Hostess
Maurizios Restaurant
02.1991 - 02.1995
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Education
Associate of Arts - Architecture And Design
Randwick TAFE
Randwick, NSW01.1989
High School Diploma -
Sylvania High School
Sylvania, NSW12.1987
Skills
- Restaurant Operation
- Item Promotion
- Reservation Planning
- Guest Relations Management
- High-Volume Dining
- Front of House Display Creation
- Dining Crew Workflow Optimization
- Dining Area Maintenance
- Seating and Accommodations
- Complex Problem-Solving
- Hospitality Management
- Customer Service
- VIP Support
- Warm and Friendly
- Group Reservations Management
- Train Staff
- Guest Flow
- Operational Efficiency
- Greet Guests
- Final Inspections
- Customer Loyalty
- Reservation Coordination
- Personal Grooming Standards
Timeline
Senior Project Manager, Hotel Renovations
Oscars Hotels
01.2015 - Current
Company Owner
Self-employeed
03.2008 - 11.2014
Designer Project Manager
Bathroom Images
01.1996 - 01.2005
Restaurant General Manager
Spaghetti Shop (Family Owned And Operated)
05.1994 - 01.1996
Restaurant Hostess
Maurizios Restaurant
02.1991 - 02.1995
Associate of Arts - Architecture And Design
Randwick TAFE
High School Diploma -
Sylvania High School
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