Vanessa Yi-Kai Tsai
Perth, Riverton
Summary
Dynamic and results-driven professional with experience at Furla Australia Pty Ltd, excelling in customer service and relationship building. Proven ability to enhance store performance through effective teamwork and upselling techniques. Adept at cash handling and fostering positive shopping experiences, contributing to increased customer loyalty and satisfaction.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Furla Part-time Sales Associate
Furla Australia Pty Ltd
05.2023 - 10.2023
- Organized racks and shelves to enhance store appearance and promote merchandise.
- Handled cash transactions accurately and followed cash handling policies.
- Built customer relationships to encourage repeat business and managed returns according to store policies.
- Resolved complaints with patience, boosting customer confidence.
- Created personalized shopping experiences to enhance customer loyalty.
- Managed inventory for product availability and promoted store events via social media.
- Developed product knowledge for effective upselling and conducted team meetings to improve performance.
- Maintained professionalism in high-stress situations while preparing merchandise for the sales floor.
- Assisted customers in locating products and answered inquiries about sizing and care.
- Presented a welcoming environment, contributing to customer satisfaction through exceptional service.
- Rotated stock and created attractive displays to stimulate interest and sales.
- To achieve our weekly sales targets, I collaborated with team members and provided training for new staff.
- Utilized suggestive selling techniques and conducted product demonstrations to influence purchases.
- Fostered a positive shopping experience by maintaining store organization and cleanliness.
- Volunteered for extra shifts during peak periods and maintained up-to-date knowledge of store policies.
- Engaged with customers to uncover needs and promoted complementary purchases to increase revenue.
Community Support Worker
Senses Foundation
10.2008 - 12.2009
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- To enhance client's well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
Administration Volunteer
Multicultural Services Centre
07.2008 - 07.2008
- Efficiently managed reception, handling calls, welcoming visitors, and responding to emails.
- Utilized communication skills to assist clients and resolve inquiries.
- Executed administrative tasks using various software tools.
- Established and maintained an organized filing system for client records.
- Directed visitors to appropriate departments.
- Facilitated communication between departments.
Fashion Designer Assistant
Jia Chyi Limited
06.1999 - 10.1999
- Demonstrated excellent communication skills while collaborating with buyers and other designers on product development and styling decisions.
- Collaborated with other designers to coordinate products and designs.
- Tested fabrics or oversaw testing, enabling the creation of garment care labels.
- Provided administrative support, such as filing documents related to design projects or client orders.
- Inspected finished garments before shipment to identify any defects or discrepancies.
- Created product labels featuring size specifications, care instructions, and logos according to legal requirements.
- Conducted competitive analysis by researching current trends in the fashion industry.
- Participated in brainstorming sessions with designers to develop innovative concepts.
- Analyzed trends in the fashion industry to create collections that appealed to customers' needs.
- Start the design process by conceiving original concepts through creative consciousness.
Education
Diploma of Community Services And Social Welfar
South Metropolitan TAFE Thornlie
Perth07-2010
Bachelor of Arts - Graphic Design
Curtin University
Perth, WA12-2004
Advanced Diploma in Graphic Design & Multimedia
North Metropolitan Central TAFE
Perth, WA12-2003
Diploma in Mechanical Drafting For AutoCAD 2D&3D
MING-DAO Vocational High School
Taichung, Taiwan12-1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Relationship building
Certification
National Technician Skills Certification "Computer Aided Mechanical Drawing Level C," Taiwan (1995-1997)
Issuing authority:
Skill Certification Centre, Workforce Development Agency, Ministry of Labor, the certification proves my expertise in AutoCAD for 2D and 3D mechanical design, ensuring adherence to industry standards and practices.
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Furla Part-time Sales Associate
Furla Australia Pty Ltd
05.2023 - 10.2023
Community Support Worker
Senses Foundation
10.2008 - 12.2009
Administration Volunteer
Multicultural Services Centre
07.2008 - 07.2008
Fashion Designer Assistant
Jia Chyi Limited
06.1999 - 10.1999
Diploma of Community Services And Social Welfar
South Metropolitan TAFE Thornlie
Bachelor of Arts - Graphic Design
Curtin University
Advanced Diploma in Graphic Design & Multimedia
North Metropolitan Central TAFE
Diploma in Mechanical Drafting For AutoCAD 2D&3D
MING-DAO Vocational High School
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