Vangie Baile
Gosford,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Intends to develop professional work experience utilizing excellent communication and time management skills. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Associate
AGX Express Philippines Inc.
Clark Free Port Zone, Mabalacat Pampanga
02.2023 - 10.2023
- Maintained positive working relationship with fellow staff and management.
- Updated company databases, websites and customer account information.
- Maintained accurate records of inventory, orders, and shipments.
- Facilitated communication between departments to ensure smooth execution of operational activities.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Representative
AGX Express Philippines Inc.
Clark Free Port Zone, Mabalacat Pampanga
01.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered chats and emails to facilitate customer service.
Purchasing Clerk
Coronation Premium Manufacturing Inc
Clark Free Port Zone, Mabalacat Pampanga
03.2021 - 08.2021
- Maintained records of all purchases, including pricing, delivery dates, and vendor information.
- Developed reports on purchasing activities such as spend analysis, budget tracking.
- Participated in supplier meetings as needed in order to discuss performance objectives or resolve issues.
- Reviewed contracts for accuracy prior to signing off on them.
- Updated and maintained purchasing records and reports.
Apprenticeship Trainee
Trade Facilitation Department
Angeles City, Pampanga
04.2019 - 05.2019
- Participated in workshops and training sessions to enhance technical knowledge.
- Participated in quality assurance checks to ensure work met industry standards.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Observed and documented project progress for learning purposes.
- Embraced ongoing education and learning opportunities to develop new skills.
Education
Bachelor of Science - Customs Administration
Mariner's Polytechnic Colleges Foundation
Legazpi City, Albay05-2020
Skills
- Customer service
- Relationship building
- Logistics management
- Written communication
- Order status updates
- Record preparation
- Adaptability and flexibility
- Paperwork processing
- Delivery scheduling
- Email management
Accomplishments
- Leadership Award
- Service Award
- Proficiency in Customs Law
Certification
- Red Cross Youth Leadership Training
- Anti-Drug Seminar
Languages
English
Professional
Filipino
Professional
Affiliations
- Treasurer | National Service Training Program-Civic Welfare Training Service | June 2016 - April 2017
- Volunteer | Philippine Red Cross Albay | August 2017 - March 2020
- Secretary | Mariner's Red Cross Youth Council | June 2018 - May 2019
- President | Mariners Customs Administration Organization | August 2019 - March 2020
- Representative | 12th BACAS SUMMIT | August 2019 - March 2020
Timeline
Operations Associate
AGX Express Philippines Inc.
02.2023 - 10.2023
Customer Service Representative
AGX Express Philippines Inc.
01.2022 - 08.2022
Purchasing Clerk
Coronation Premium Manufacturing Inc
03.2021 - 08.2021
Apprenticeship Trainee
Trade Facilitation Department
04.2019 - 05.2019
Bachelor of Science - Customs Administration
Mariner's Polytechnic Colleges Foundation
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