Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Volunteer Experience
Timeline
Generic
Vangie McKay

Vangie McKay

East Gosford

Summary

Dynamic program and project manager with expertise in executive support, project management, and communications. Proven ability to engage stakeholders and implement strategic initiatives that drive organizational change. Committed to fostering community wellbeing and creating inclusive work environments that enhance team performance. Holds current Baseline Security Clearance, NSW Police Check, and Working with Children Check.

Overview

19
19
years of professional experience

Work History

In Home Support Worker and self-employed domestic Cleaner and Home Organisation

Self-employed
07.2024 - Current
  • Household tasks including cooking, cleaning and washing laundry to maintain a client's home environment.
  • Companionship and social support or support to be involved in the community.
  • Home detailing, deep cleaning, decluttering and home organisation.
  • End of lease cleans.

Senior Business Support, Cloud Services

eHealth NSW
10.2021 - 07.2024
  • Provide expert executive coordination, communication and professional support to Cloud Services' Director including managing a diverse range of critical issues, services and projects relating to key strategic objectives.
  • High level strategic advice, analysis and coordination of workflow across the responsibilities of Cloud Services. Support effective management and monitoring of correspondence, reports and information flow and tasks between the Director and Executive Team.
  • Build and sustain networks and relationships with a broad range of business partners, including senior executives, government agencies, vendors, and industry representatives while promoting Cloud Services objectives and communicating our strategic vision and direction.
  • Manage the development and maintenance of workforce capability, knowledge sharing repositories, actively researching emerging trends and technologies, and promoting innovation and knowledge sharing so that the organisation maintains a high level of expertise.
  • Manage the development and delivery of the capability roadmap for the University of Technology Internship Program and Goanna Education AWS re/Start Program graduates. Represent the Director on committees, working parties and related forums as required and advocate the position of the Directive on relevant issues where appropriate.
  • Prepare, author, edit, manage and review the provision of high-level communications and correspondence for the Director including ministerial correspondence, briefings, reports, submissions and notes to ensure the comprehensiveness, accuracy and timeliness of written information.
  • Undertake high-level analysis, integration and synthesis of information from a range of internal and external sources to provide the Director with strategic, timely advice on complex and sensitive matters relating to the Division's functions.
  • Coordinate and contribute to projects to support cloud cost optimisation and sustainability initiatives including driving financial operations (FinOps) education projects for NSW Health Entities. Work closely with crossfunctional teams to gather, analyse, and interpret data related to storage usage, costs and performance, identifying areas for improvement, implementing strategies and driving financial operations (FinOps) projects and staff education across NSW Health.

ICT Project Manager

eHealth NSW
07.2021 - 10.2021
  • Establishing and coordinating staff, operations, training and change management across Homebush, Dubbo, Orange, Bathurst, Illawarra, Northern NSW mass vaccination clinics.
  • Prepare and maintain documentation for reporting, monitoring and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of program outcomes. Communicate with key stakeholders and coordinate working groups, committees and consultations to facilitate exchange of information and support program completion in line with plans.
  • Assist in maintaining and coordinating the Portfolio and Program Risk Register and Issues Logs, negotiating across work streams, documenting mitigation strategies and addressing and resolving risks issues.
  • Develop and maintain master schedules; including tracking delivery dates, lags and barriers; and coordinating logistics for mass vaccinations clinics.

Senior Policy Coordinator

NSW Department of Planning, Industry and Environment
01.2020 - 05.2021
  • Provide advice on urgent, politically and socially sensitive issues referred by the Minister's Office and/or Chief Executive and recommend solutions for addressing and managing issues. Prepare and coordinate the compilation of controversial and often sensitive material including correspondence, briefing materials, Parliamentary questions, reports, meeting events packages ensuring documents were complete, accurate, timely and consistent with protocols and standards including providing feasible options and solutions.
  • Coordinate and edit written material ensuring it was comprehensive, addressed cross portfolio issues, editorially accurate, and consistent with protocols and procedures.
  • Support the implementation of a range of projects and corporate and government priorities, ensuring compliance with policy and governance requirements.
  • Lead and support a range of projects and teams.

Project Manager

The Smith Family
08.2019 - 01.2020
  • Lead the delivery of key initiative outcomes and guiding principles of the Communities for Children Facilitating Partner (CfCFP).
  • Manage (CfCFP) local governance through the effective establishment and engagement of the Communities for Children Committee.
  • Lead the project team and manage performance by having regular one on one meetings; giving and receiving feedback; acknowledging achievements and conducting formal and informal performance and development reviews and planning discussions.
  • Manage the financial arrangement and requirements for the CfCFP site, including budgets, monitoring expenditure and financial reports.
  • Responsible for all site-specific performance reporting requirements to the Department of Social Services.
  • Oversight of CfCFP evaluation and data management processes.
  • Responsible for sub-contracting arrangements with Community Partners for the delivery of key program outcomes and project governance.
  • High level oversight of stakeholder engagement and management.
  • Ensure Community Partners' relate to the wider CfCFP initiative and are effectively engaging the target clients in services.

Senior Program Manager

Services Australia - Centrelink
09.2015 - 08.2019
  • Contribute operational, policy, and procedural expertise to service delivery programs and change initiatives.
  • Support the delivery and management of internal and Budget measure projects.
  • Develop, implement and review project plans, risk plans and schedules in accordance with the department's project management framework.
  • Review and contribute to departmental learning and development material for network staff. Contribute to project quality management to ensure that project deliverables are fit for purpose and deliver on intended outcomes.
  • Contribute to policy reviews including the development of new policies and guidelines. Prepare written material including reports, plans, briefing papers, and Ministerial correspondence for review by executive level officers.

Financial Information Service Officer

Services Australia - Centrelink
07.2012 - 09.2015
  • Provide information to assist informed financial decisions and increase community financial literacy.
  • Deliver public seminars on a range of financial topics including superannuation, investments, aged care, retirement planning, gifting, income and assets.

Customer Service Officer

Services Australia - Centrelink
05.2006 - 07.2012
  • Technical Peer Support, Senior Customer Service Officer, Newcastle Service Centre, Wallsend Service Centre, Toronto Service Centre, Awabakal Country, Wadeye on the lads of the The Kardu Yek Diminin peoples.
  • Newcastle and Central Coast Flood and Emergency Coordination.

Education

AWS Cloud Essentials for Business Leaders -

01.2024

Introduction to FinOps -

01.2024

Agile for Business Leaders -

01.2023

Diploma -

Human Resources Management
01.2013

Cultural Awareness -

Worimi Local Aboriginal Land Council

Skills

  • Microsoft Suite
  • Apptio
  • Azure Boards
  • Various CRM systems
  • Soft
  • Critical thinking
  • Interpersonal
  • Leadership
  • Communication
  • Flexibility
  • Relationship management
  • Creative problem solver

Accomplishments

  • $2.3 million in savings achieved through cloud cost optimisation, Authored and coordinated Christmas and New Year 2023 close period FinOps communications.
  • Led Cloud Services' Internship Program, Created roadmap for UNSW Computer Science Internship staff.
  • Spearheaded eHealth NSW's first ever Pride Network, Designed and executed a lead nurturing campaign to support the sales team.
  • Coordinated and hosted national and international digital transformation presentations, Showcased NSW Health's journey to the cloud.
  • Winner Awesome Foundation, From us to You school formal wear donations, From us to You collects donated men's and women's formal wear and accessories to give to high school students for free so that they may attend their high school formal without financial stress and pressure.

References

References available upon request.

Volunteer Experience

  • Share the Dignity, 2024
  • Dress for Success NSW & ACT, 2024
  • From us to You, Free formal wear for teenagers in the Newcastle and Hunter regions, 2017
  • Youth Mentor, C3 Church Victory, 2009/2010
  • English Teacher, 2005

Timeline

In Home Support Worker and self-employed domestic Cleaner and Home Organisation

Self-employed
07.2024 - Current

Senior Business Support, Cloud Services

eHealth NSW
10.2021 - 07.2024

ICT Project Manager

eHealth NSW
07.2021 - 10.2021

Senior Policy Coordinator

NSW Department of Planning, Industry and Environment
01.2020 - 05.2021

Project Manager

The Smith Family
08.2019 - 01.2020

Senior Program Manager

Services Australia - Centrelink
09.2015 - 08.2019

Financial Information Service Officer

Services Australia - Centrelink
07.2012 - 09.2015

Customer Service Officer

Services Australia - Centrelink
05.2006 - 07.2012

AWS Cloud Essentials for Business Leaders -

Introduction to FinOps -

Agile for Business Leaders -

Diploma -

Human Resources Management

Cultural Awareness -

Worimi Local Aboriginal Land Council

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