Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vani

VIC

Summary

Proven Travel Consultant at Sitel, adept in GDS knowledge and strong communication, enhanced client satisfaction by personalizing travel solutions. Excelled in relationship management, efficiently addressing unforeseen travel challenges. Demonstrated exceptional customer service at Crown Melbourne, significantly contributing to event success.

Overview

5
5
years of professional experience

Work History

Travel Consultant

Sitel
02.2010 - 01.2013
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Collected, handled and documented payments for travel services and associated feels.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits

Banquet Server

Crown Melbourne
12.2007 - 11.2009
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Arranged linens and table settings according to seating plan and event theme.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

Education

Cert III Travel & Tourism

Crown Institute
2010

Cert III Hospitality

Mint Group
Melbourne, VIC
2008

Skills

  • Strong Communication Skills
  • GDS knowledge
  • Hotel Accommodations
  • Travel research
  • Administrative tasks
  • Relationship Management
  • Customer Service
  • Reservations Booking
  • Active Listening
  • Data Confidentiality
  • Cancellation Policies

Timeline

Travel Consultant

Sitel
02.2010 - 01.2013

Banquet Server

Crown Melbourne
12.2007 - 11.2009

Cert III Travel & Tourism

Crown Institute

Cert III Hospitality

Mint Group

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