VANI ARIPAKA
THE GAP,QUEENSLAND
Summary
Personable and organized professional with passion for delivering exceptional customer service and creating welcoming atmosphere. Proficient in managing multi-line phone systems and scheduling appointments, with solid understanding of office software and administrative tasks. Dedicated to enhancing operational efficiency and ensuring positive experience for all visitors and clients.
Overview
7
7
years of professional experience
Work History
Administrator
Property Services India Pvt .Ltd.
06.2024 - 02.2025
- Provided exceptional customer service to both external and internal stakeholders through timely response and providing the right solutions.
- Maintained records of all the customers and prepared MIS for weekly/fortnightly/monthly audits.
- Managed inventory levels ensuring adequate supplies were available at any given point of time.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations.
- Streamlined invoice processing reducing average payment turnaround time.
- Oversaw maintenance of office equipment.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Customer Service Representative
Grace Relocations Private Limited
06.2022 - 05.2024
- Manage the customer calls efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Executive
Compass Group Support Services India Pvt. Ltd.
02.2020 - 04.2022
- Co-ordinate with Customers and Internal Stakeholders.
- Ensure seamless supply of manpower and material for smooth facility management services.
- Facilitate timely generation of invoices and collection of payments.
- Participate in weekly, monthly and quarterly review meeting with the clients.
IKEA Business Co-ordinator
IKEA India Pvt. Ltd.
09.2017 - 01.2020
- Trained by IKEA, Brisbane and IKEA, Sydney. Provided exceptional customer service to IKEA Business Customers and walk-in Customers in India for all their Business & regular purchases.
- Suggest the best products according to the requirements of their Business.
- Upsell and cross sell the products and exceed targets.
- Interacted with the respective teams to ensure timely availability of stocks to the customers by coordinating with the Logistics teams, Customer Service and the respective product stakeholders ensuring 100% customer satisfaction.
- Resolving customer complaints and escalations. Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
Education
Honors Diploma in Computers - Computers
National Institute of Information Technology
Hyderabad, India06-1992
Bachelor of Commerce - Accounting
OSMANIA UNIVERSITY
HYDERABAD, INDIA06-1990
Skills
- Effective communication abilities
- Computer proficiency
- Excellent problem solving skills
- Passionate towards work
- Adjusts effectively to new situations
- Excellent team player
- Quick learner
Accomplishments
- Received the Star Performer award in resolving customer issues.
- Received performer of the year award for achieving greatest customer satisfaction score.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Full Professional
Interests
Physical Fitness and Wellness
Culinary and Food
Traveling and exploring new places
Watching Movies
Timeline
Administrator
Property Services India Pvt .Ltd.
06.2024 - 02.2025
Customer Service Representative
Grace Relocations Private Limited
06.2022 - 05.2024
Customer Executive
Compass Group Support Services India Pvt. Ltd.
02.2020 - 04.2022
IKEA Business Co-ordinator
IKEA India Pvt. Ltd.
09.2017 - 01.2020
Honors Diploma in Computers - Computers
National Institute of Information Technology
Bachelor of Commerce - Accounting
OSMANIA UNIVERSITY
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