Srinivasa Rao Bandla
Bairnsdale
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Manager
United Petroleum
96 Princes Highway, Bairnsdale
03.2021 - Current
- Provided exceptional customer service, resolving complaints and addressing inquiries to ensure a positive customer experience.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Coordinated routine maintenance and emergency repairs for fuel pumps, equipment, and facilities.
- Maintained accurate records of transactions, inventory, and employee performance.
- Oversaw daily operations of the service station, including fuel dispensing, convenience store management.
Manager
7-eleven Convenience Store
Hawthorn East, VIC
08.2018 - 01.2021
- Offered assistance to customers unfamiliar with fueling vehicles
- Cleaned and restocked front counter and store area to maintain welcoming environment for customers
- Assisted customers with operating fuel pumps, explaining proper fueling techniques
- Checked customer identification for cigarette
- Maintained clean and orderly work station
- Cleaned up gas and other spills in accordance with spill procedures
- Responded to customer requests efficiently and with knowledgeable assistance
- Removed safety hazards, soiled items and trash from customer areas.
Supervisor
BP Petrol Station
Heidelberg West, VIC
03.2016 - 07.2018
- Offered assistance to customers unfamiliar with fueling vehicles
- Cleaned and restocked front counter and store area to maintain welcoming environment for customers
- Checked customer identification for cigarette
- Maintained clean and orderly work station
- Responded to customer requests efficiently and with knowledgeable assistance
- Removed safety hazards, soiled items and trash from customer areas
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Retail excellence
- Stock filling, Rotating, Checking expires and orderings
- Monitoring security procedures
- Understanding HSSE and work place compliance.
Education
Master of Information Technology: Computer Networking -
Charles Sturt University
Melbourne, VIC10.2020
Timeline
Manager
United Petroleum
03.2021 - Current
Manager
7-eleven Convenience Store
08.2018 - 01.2021
Supervisor
BP Petrol Station
03.2016 - 07.2018
Master of Information Technology: Computer Networking -
Charles Sturt University