Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
References
Full work right in Australia
Timeline
Generic

Vanita Singh

Sydney,NSW

Summary

Driven Customer Service Executive with a proven track record at Angel One, enhancing customer satisfaction and engagement through expert complaint handling and team collaboration. Skilled in utilizing comprehensive computer skills and customer relationship management to elevate service delivery, significantly improving customer feedback scores. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Angel One
07.2021 - 03.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Maintained up-to-date knowledge of product and service changes.

Education

MBA - Hospital Administration And Health Care Management

Dr. D. Y. Patil Vidapeeth Pune (India )
India
08.2023

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Product Sales
  • Computer Skills

Certification

Internship Certificate in Formulation of Marketing Strategies to Promote a Health care Service.

Languages

English
Professional Working

Additional Information

Received experience and appreciation letter of best customer service executive from my previous employer Angel One.

References

Vivek Singh

Customer Service

Presbyterian Aged care, paddington, Sydney

mob: 0449175424

Email: royalvivek14@gmail.com


Joy Luthra 

Customer Service Executive

MotoServe, Canberra, Australia

Mob: 0476692688


Full work right in Australia

Currently i am on 485 Visa and i have full working rights in Australia and my availability is flexible.

Timeline

Customer Service Executive

Angel One
07.2021 - 03.2024

MBA - Hospital Administration And Health Care Management

Dr. D. Y. Patil Vidapeeth Pune (India )

Internship Certificate in Formulation of Marketing Strategies to Promote a Health care Service.

Vanita Singh