Vanitha Anathanarayanan
Pendle Hill,NSW
Summary
Seeking to grow my career by taking up a leading role in HR by working on new HR process and policies coupled with their implementation. Proficient in conflict resolution and strategic planning and I am having dynamic professional with a proven track record in technical troubleshooting and customer support, honed at CSS Corp Private @MOVATE. Expert in enhancing customer satisfaction and resolving complex technical issues, backed by strong skills in Microsoft Office and creative thinking. Business process professional at ACCENTURE with comprehensive background in optimizing workflows and enhancing operational efficiency. Expertise in process mapping, data analysis, and continuous improvement methodologies.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
CSS Corp Private @MOVATE
05.2022 - 02.2023
- Provided first-level technical support to troubleshoot and resolve telephone issues, ensuring minimal downtime for VONAGE customer.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Following standard procedures for proper escalation and creating ticket of unresolved issues to the appropriate internal teams.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Responded to customer requests from end-users and patiently communication through basic troubleshooting procedures.
- Enhanced customer experience with detailed guidance on system usage and troubleshooting.
- Improved client satisfaction by delivering prompt and effective solutions to technical inquiries.
- Improved technical outcomes by documenting issue resolutions and sharing knowledge with the team.
- Assisted in the development of user-friendly technical documentation, simplifying troubleshooting processes for customers.
BUSINESS PROCESS ASSOCIATE
Accenture Solutions Private
09.2020 - 03.2022
- Maintaining patient databases and Enrolling new customers credentials in system tool called OnBase.
- Performed data entry operations to update database with customer responses.
- Facilitated connected operations by collaborating with team members.
- coordination with detailed process mapping and credentialing customers data
- Enhanced workflow with strategic planning and coordination with team
- Analyzed data to identify areas for process improvement.
- Developed reporting tools for measuring process performance and outcomes on everyday.
- coordinating with team members on updated procedures, ensuring consistent application of best practices throughout the organisation
DIGITAL MARKETING INTERN
Digital Corsel Digital Marketing Company
12.2017 - 04.2018
- Created engaging content for Pinterest, Facebook, and Instagram.
- Prepared daily updates and reports to track growth and success rates of marketing campaigns.
- Designed and presented social media campaign ideas.
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Tracked social media trends and adapted to attract target follower demographic.
- Assisted in managing corporate social media channels.
- Assisted in creating written, video, and image content for marketing channels.
Education
MBA - Human Resources Management & Marketing Management
REVA UNIVERSITY
BANGALORE, INIDA05-2018
Bachelor of Science - Computer Engineering
SATHYABAMA UNIVERSITY
CHENNAI, INDIA08-2016
Skills
- Recruitment strategies
- HR policies and procedures
- Microsoft office proficiency
- Talent acquisition
- Training and mentoring
- Technical troubleshooting
- Problem-solving
- Customer support
- Creative thinking
- Customer engagement
- Computer skills
Languages
Tamil
Native or Bilingual
Telugu
Native or Bilingual
English
Full Professional
Timeline
Technical Support Engineer
CSS Corp Private @MOVATE
05.2022 - 02.2023
BUSINESS PROCESS ASSOCIATE
Accenture Solutions Private
09.2020 - 03.2022
DIGITAL MARKETING INTERN
Digital Corsel Digital Marketing Company
12.2017 - 04.2018
MBA - Human Resources Management & Marketing Management
REVA UNIVERSITY
Bachelor of Science - Computer Engineering
SATHYABAMA UNIVERSITY
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