Summary
Overview
Work History
Skills
Timeline
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Vanna Maughan

Rockingham,WA

Summary

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of staff. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

19
19
years of professional experience

Work History

Personal Assistant

Harvey Norman O'Connor
02.2019 - Current
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Participated in team meetings and staff training sessions.
  • Scheduling rosters and Payroll
  • Online customer service, shipping products
  • Customer service and assist with Sales on retail floor when needed.
  • Hiring and training Cashiers


Salesperson

Harvey Norman O'Connor
07.2011 - 02.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.

Manager, Bar and Gaming

Off Broadway Hotel
07.2007 - 02.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.

Casino Croupier

Royal Caribbean
02.2005 - 07.2007
  • Collected and distributed losing and winning bets by calculating odds and payouts.
  • Explained rules, variations and betting structures of games such as Blackjack, Roulette, Poker and Craps.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Skills

  • Public Relations
  • Cash Management
  • Order Supplies
  • Customer Service
  • Assist Customers
  • Time Management
  • Proper Phone Etiquette
  • Attention to Detail
  • Multitasking and Organization
  • Problem Resolving
  • Staff Training
  • Valid Driver's License
  • Positive Rapport-Building
  • Managing Multiple Tasks
  • Scheduling

Timeline

Personal Assistant

Harvey Norman O'Connor
02.2019 - Current

Salesperson

Harvey Norman O'Connor
07.2011 - 02.2019

Manager, Bar and Gaming

Off Broadway Hotel
07.2007 - 02.2011

Casino Croupier

Royal Caribbean
02.2005 - 07.2007

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Vanna Maughan