Summary
Overview
Work History
Education
Skills
Timeline
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VANNAPHA KATIE BOUNLEUTAY

Fairfield,NSW

Summary

I am an experienced professional with over 20 years of diverse expertise across retail, business services, and the beauty industry. I have worked for 4 years in retail, including in an exclusive men’s boutique, and have been a permanent casual sales assistant at Myer for 6 years. Additionally, I bring over 10 years of experience as a senior stylist and hairdresser, with comprehensive skills in all aspects of hair care and styling.

A quick and motivated learner, I am well-spoken, reliable, and creatively driven. My outgoing and bubbly personality allows me to build rapport easily, making clients and colleagues feel comfortable and valued. I am dedicated to delivering exceptional customer service, emphasizing honesty, integrity, and a strong work ethic.

Known for my dependability and ability to adapt, I thrive in dynamic environments and enjoy taking on new challenges to achieve outstanding results. My passion for service excellence and my friendly demeanor make me a valuable asset in any customer-focused role.

Overview

16
16
years of professional experience

Work History

Senior Hairstylist

JustCuts
02.2023 - 06.2025
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
  • Developed strong relationships with clients through effective communication and understanding of their specific requirements.
  • Increased salon revenue by upselling various hair care products and services to clients during appointments.
  • Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.

Senoir Hairstylist

BEFANCY
02.2019 - 01.2023
  • Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
  • Increased salon revenue by upselling various hair care products and services to clients during appointments.
  • Developed strong relationships with clients through effective communication and understanding of their specific requirements.
  • Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
  • Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.

Sales Associate

Myer
09.2014 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Senior Hairstylist

Why Not Hairdressing
10.2009 - 03.2013

Education

Diploma of Business

Evocca College
Parramatta, Sydney NSW 2150, Australia
02.2014

Certificate 3 in Hairdressing

Liverpool Tafe – Western Institute
Liverpool, Sydney NSW 2170, Australia
01.2004

Hospitality

Wetherill Park College of TAFE
Wetherill Park, Sydney NSW 2164, Australia
03.2001

Skills

  • Practical Skills:
    - Extensive retail customer service experience in luxury and mainstream settings
    - Strong team player with excellent planning and organizational abilities
    - Effective in managing own time and priorities
    - Skilled in conducting research and problem-solving with a proactive approach
    - Dependable, punctual, and reliable
    - In-depth knowledge of beauty and hairdressing techniques and services

    Communication Skills:
    - Fluent in speaking and writing in Thai, Lao, and English
    - Clear and confident verbal communication
    - Effective negotiation skills and ability to build rapport quickly

    Social Skills:
    - High level of respect and genuine enjoyment in helping others
    - Able to relate and communicate effectively with people from diverse backgrounds and walks of life

    Physical Skills:
    - Fit, energetic, and committed to maintaining a healthy lifestyle through regular exercise
    - Skilled in decorating merchandise and creating visually appealing displays

Timeline

Senior Hairstylist

JustCuts
02.2023 - 06.2025

Senoir Hairstylist

BEFANCY
02.2019 - 01.2023

Sales Associate

Myer
09.2014 - 01.2020

Senior Hairstylist

Why Not Hairdressing
10.2009 - 03.2013

Diploma of Business

Evocca College

Certificate 3 in Hairdressing

Liverpool Tafe – Western Institute

Hospitality

Wetherill Park College of TAFE

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VANNAPHA KATIE BOUNLEUTAY