Vannary Diep
McKellar,ACT
Summary
Dynamic Executive Assistant with a strong track record in the Department of Climate Change, Energy, Environment and Water. Experience at travel coordination and calendar management, implementing innovative processes that enhance operational efficiency. Known for exceptional interpersonal skills and meticulous attention to detail, ensuring confidentiality and accuracy in high-pressure environments. Proven ability to streamline workflows, improve document management systems, and effectively support senior executives by minimizing their administrative burdens. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
Work History
Executive Assistant to Dr. Ilse Kiessling
Department of Climate Change, Energy, Environment and Water
07.2024 - Current
- Provided high-level administrative support to the Branch Head, including scheduling appointments and managing calendars
- Developed and implemented effective administrative processes, resulting in improved efficiency and productivity
- Successfully managed the calendars of the Division Head and 4 Branch Heads simultaneously for 2 weeks, ensuring seamless coordination and minimizing conflicts
- Demonstrated exceptional discretion and professionalism in maintaining confidentiality and handling sensitive information
- Improved administrative efficiency and productivity through process improvements
- Ensured timely scheduling and minimized conflicts for senior executives
Wildlife Trade Seizure Officer (APS4)
Department of Climate Change, Energy, the Environment and Water
01.2023 - 05.2024
- Working within the Wildlife Trade Seizures and Engagement section, my role focused on processing seizure notices
- I worked effectively and collaboratively with my team to deliver reports and documentation output
- I sought clarity and worked to the prioritisation identified by my supervisors, manager, and other senior staff members, to maximise my value add and support the team in achieving its deadline
- Managed group mailboxes using Microsoft outlook and group telephone lines for incoming enquiries relating to wildlife seizures compliance
- Recorded seizures and allegations into CRM, ComTrac, Spire and Excel
- Made recommendations on seizures
- Maintained an audit records for specimens on loan to an institution or other government agencies
- Prepared allegations to relevant areas as required, under direction from supervisors
- Prepared education and compliance letters for less complex compliance matters
- Established positive relationships with the Australian Border Force (ABF), DGMS staffs throughout Australia
- Engaged with industry stakeholders to facilitate effective communication and collaboration
- Demonstrated proficiency in handling inquiries with efficiency
- Effectively handled a wide variety of cases with diversity in complexity and scope
- Updated and maintain section procedure guides/work instructions
- Beyond my primary responsibilities, I acted as Executive Assistant to support senior leadership while also providing Australian Border Force (ABF) training programmes across Australia
- Coordinated domestic travel arrangements, including flights, accommodations, and transportation
Owner
Rasa Sayang Restaurant
Dickson
01.2003 - 01.2023
- Company Overview: Rasa Sayang Restaurant, a family-run establishment in Dickson, has been offering an array of Chinese and Malaysian flavors for over 35 years.
- Responsible for overseeing front-of-house staff, as well as managing recruitment, training, and enhancing performance.
- Continually enhanced customer service by maintaining a consistently friendly approach, and incorporating customer feedback for improvement.
- Actively improved workplace procedures by teaming up with colleagues to tackle challenges and introduce improved processes.
- Managed bar inventory with diligence, ensuring ideal stock levels of wine, beer, and various beverages are met, and coordinating effectively with suppliers.
- Managed financial operations, encompassing payment processing, payroll administration, and meticulous financial record maintenance.
- Rasa Sayang Restaurant, a family-run establishment in Dickson, has been offering an array of Chinese and Malaysian flavors for over 35 years.
Education
Commerce - Banking and Finance
University of Canberra
Canberra, ACT01-2002
Skills
- Microsoft Office Suite
- Google Workspace
- Travel coordination
- Interpersonal skills
- Document preparation
- Team collaboration
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Executive support
- Information confidentiality
- Spreadsheet tracking
- Schedule & calendar planning
- Bookkeeping
- Appointment setting
References
- Ilse Kiessling, Branch Head, Department of Climate Change, Energy, the Environment and Water, 0408 318 944
- Kerryn Richardson, Director, Department of Climate Change, Energy, the Environment and Water, 0405 744 927
Security Clearance
Baseline
Timeline
Executive Assistant to Dr. Ilse Kiessling
Department of Climate Change, Energy, Environment and Water
07.2024 - Current
Wildlife Trade Seizure Officer (APS4)
Department of Climate Change, Energy, the Environment and Water
01.2023 - 05.2024
Owner
Rasa Sayang Restaurant
01.2003 - 01.2023
Commerce - Banking and Finance
University of Canberra
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