VANNARY YOTH
Lidcombe,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
6
6
years of professional experience
Work History
Food & Beverage All Rounder
Gema Group
01.2023 - Current
- Worked with POS system to place orders and manage bills
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Checked guests' identification before serving alcoholic beverages.
- Maintained a clean and organized dining area, ensuring a positive guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Data Entry Officer
Hays Recruitment
03.2023 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data entry by consistently reviewing inputted information and making necessary corrections.
- Sorted documents and maintained organized filing process.
- Checked for accuracy by verifying data and records.
Catering & Technical Administrator Officer
Royal Agricultural Society of NSW / Sydney Showground
12.2021 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted in troubleshooting technical issues with Square POS hardware and software, minimizing downtime for business operations.
- Streamlined POS operations by implementing efficient processes and procedures.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Receptionist/Administrator
Royal Agricultural Society of NSW / Sydney Showground
08.2019 - 12.2021
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Food & Beverage Attendant
Royal Agricultural Society of NSW / Sydney Showground
02.2018 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Team Leader/Supervisor
Qudos Bank Arena
02.2018 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided attentive service and proactively assessed guest needs.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Worked effectively in fast-paced environments.
Education
St Johns Park High
01.2008
Skills
- Office Administration
- Team Collaboration
- Equipment Configuration
- POS Customization
- POS Troubleshooting
- Invoice Processing
- Data Entry
- Digital design
- Multitasking
- Organizational Skills
- Phone and Email Etiquette
- Customer Service
- Purchase Orders
Websites
References
- Stewart Adams, Sydney Showground, Duty Manager
- Michael Kenny, Sydney Showground, Senior Duty Manager
- Sandra Robbins , Gema Group, Duty Manager
(References available upon request)
Languages
English
Cambodian
Timeline
Data Entry Officer
Hays Recruitment
03.2023 - 04.2023
Food & Beverage All Rounder
Gema Group
01.2023 - Current
Catering & Technical Administrator Officer
Royal Agricultural Society of NSW / Sydney Showground
12.2021 - Current
Receptionist/Administrator
Royal Agricultural Society of NSW / Sydney Showground
08.2019 - 12.2021
Food & Beverage Attendant
Royal Agricultural Society of NSW / Sydney Showground
02.2018 - Current
Team Leader/Supervisor
Qudos Bank Arena
02.2018 - Current
St Johns Park High
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