VAN NOI LE
Adelaide,SA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Learning Individual Support Worker
(Celtic Training)
2023.12 - 2024.02
- Enhanced client well-being by providing personalized and compassionate care in daily activities.
- Assisted clients with personal hygiene tasks for improved health and comfort.
- Developed individualized care plans to address specific needs and promote independence.
- Maintained a safe and clean living environment for clients through housekeeping tasks and organization.
- Monitored client progress regularly, adjusting care plans as needed to optimize outcomes.
- Improved client mobility by assisting with transfers, ambulation, and range of motion exercises.
- Provided emotional support to clients during challenging situations or periods of change.
Packing Shed Oranger
Sevenfied( Nutrano Shed)
2022.03 - 2023.10
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments.
- Oversaw volunteers and seasonal workers on assigned projects and inspected work for quality control, proper use of equipment and participant safety.
- Enforced rules and regulations to protect public and environment and issued citations for patterns of non-compliance or extreme violation.
- Operated and maintained vehicles, tools and equipment to perform enforcement, patrol, construction and maintenance duties.
- Developed and maintained accurate logs, reports and records of work performed and materials and equipment used.
Tour Guide
Viettravel
2014.02 - 2021.12
- Guided groups of up to [Number] people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Education
Certificate III - Individual Support Worker
Celtic Training
Level 4/27 Currie St, Adelaide SA 500003.2024
Skills
- Data Collection
- Information Security
- Product Knowledge
- Microsoft Office Suite
- Staff Training
- Team Development
- Administrative Support
Timeline
Learning Individual Support Worker
(Celtic Training)
2023.12 - 2024.02
Packing Shed Oranger
Sevenfied( Nutrano Shed)
2022.03 - 2023.10
Tour Guide
Viettravel
2014.02 - 2021.12
Certificate III - Individual Support Worker
Celtic Training
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